Keenan 411

Jim Keenan is a Senior Sales Executive, Enterprise 2.0/Web 2.0 Connector, an Entrepreneur still trying to get it right, and a PSIA Certified Ski Instructor for Vail Resorts. Husband to Big E and father to four great kids. In a nut shell, I'm a Sales Guy. Life is good!

Collaborative Coaching

The other day, I came across a comment in a post. I found it interesting. The commentator was struggling with getting a prospect to make a decision in her favor. She was frustrated, as she felt she had a superior offer.

I thought it was a great case study, so I put it on this blog to get your opinions.

I wasn’t surprised to see the great responses you left in the comments. I think Toff has some good stuff to work with.

I’d like to do this again. With enough participation, I’d like to do it weekly.

Some of the readers of this blog are brilliant sales coaches, leaders and entrepreneurs. Others are sales newbies and others are in between. I love the idea of getting this great group of people working on a single idea, problem, challenge or issue.

If you have a current sales issue or challenge you want to get folks opinion on email me (keenan AT asalesguy dot com.) I’ll post it and let this group of geniuses have at it.

Reblog this post [with Zemanta]
Spread the Love:
  • Twitter
  • StumbleUpon
  • Yahoo! Buzz
  • Facebook
  • LinkedIn
  • Digg
  • del.icio.us
  • Technorati
  • Reddit
  • FriendFeed

Sales Leaders; Got Your Coaching Hat On?

My friend Jen Ward wrote a post the other day about how to change behavior. It had this great quote in it;

“sales reps need to become comfortable with making others uncomfortable.”

I agree with her.

Someone also agreed with her and left this comment.

“This makes sense. I rarely ever push for a sale from a client, yet I routinely see companies who do a lower level of quality take sales away from me because they push the clients really hard. I’ve ended up with many clients who went with someone else to build their site and then a year later came back to me to fix what the first company did. Pretty much, all of my business comes from recommendations from previous clients or people I have already worked with.

I have a client today that is struggling with the decision to rebuild his 8 year old simplistic website (and poor artwork) with a well designed site able to handle all of the features he wants. Money doesn’t seem to be a factor. He is nervous with change. It’s summed up with “The unknown is scary”.

There are tons of “opportunities” in this comment. My coaching side just wants to take over. I can see a bunch of ways “Toff” could improve the way she sells.

What about you?

Based on the comment, how would you coach her?

Spread the Love:
  • Twitter
  • StumbleUpon
  • Yahoo! Buzz
  • Facebook
  • LinkedIn
  • Digg
  • del.icio.us
  • Technorati
  • Reddit
  • FriendFeed

Sales Smack: Are Sales People on Autopilot?

talk_smack_tshirt-p235820313607815274qqqj_400Our next Sales Smack is this Tuesday, February 9th at 7:00. We’re going to be talking about Sales people and engagement. Are sales people on autopilot? Have we gotten lazy?

I’m excited about this one because it’s not black or white. I am expecting some differing opinions. I definitely think sales has changed, and this change is causing sales people and sales organizations to struggle with the changes, but I’m not sure it has put sales people on autopilot. I think this is going to be a great discussion.

Sales Smack has been a great event so far. I’m really enjoying it. The discussions have been lively. The content has been provocative and the participants have been first class. I think this last piece is what is making Sales Smack so good. The people who are participating are killer. They’ve included David Brock, S. Anthony Iannarino, Jill Konrath, Skip Anderson, Paul Dunay, Tibor Shanto and more. Smart people are asking challenging questions, pushing the limits, creating debate AND adding different perspectives and knowledge. Like most things social, it’s the participation that makes the difference. It’s been fun to watch and I’ve learned a lot in the last two events.

I suspect Sales Smack is going to continue to grow. It’s a great forum for discussion, live discussion and live discussion is hard to come by these days.

Come by Tuesday night and check it out. It’s a lot of fun and for me I’ve learned a lot.

Also check out our LinkedIn Sales Smack Group: it’s where the ideas and conversations start.

Reblog this post [with Zemanta]
Spread the Love:
  • Twitter
  • StumbleUpon
  • Yahoo! Buzz
  • Facebook
  • LinkedIn
  • Digg
  • del.icio.us
  • Technorati
  • Reddit
  • FriendFeed

100 Raffle Tickets

When I was in 8th grade we had raffle selling contest to raise money for our school. The student who sold the most raffle tickets won a prize.

I remember being determined to win that contest. I sold tickets to all my Dad’s friends. I went out every day. I went door to door in my neighborhood and the adjoining neighborhoods. I rang doorbells, gave presentions, appealed to peoples good nature and sold like crazy. I busted my ass selling those things.

I learned a lot selling the tickets. I learned that there are many different reasons or motives people buy. Some people bought from me because they wanted to support the school. Others bought because I was a young kid out hustling and working hard. Some bought because they wanted the Grandfather clock. Others bought because they felt guilty. You’d be amazed at all the different reasons people will buy a raffle ticket from a kid. (I bet girlscouts know all about this)

As the number of doors I knocked on, and the number of doorbells I rang grew, I started to figure out what peoples motives were before the dialog would start. With this sense I would target my pitch, to what I thought would motive them. (yes it was a pitch, not much room for consultative selling on a doorstep). I wasn’t always right. Sometimes I had to switch my tactics midstream. But, overtime I got good at it and learned selling to each persons unique motives sold a lot more raffle tickets.

The more motives I uncovered, the more prepared I was to sell.

I learned a lot about selling during those two weeks. I learned that people buy for a lot of different reasons and to assume there is only one or two motives can cost you a sale. I learned that hustle and grit go a long way. I learned I like to sell. I learned I like to compete. I also learned life isn’t fair.

On the last day of the raffle contest, I was reved-up. I was convinced I was going to win. I had sold 10 books or 100 raffle tickets.

As school started we were sitting in homeroom and I was asking everyone how many they sold? Three books someone would say, two books, one and a half books, but no one was close. Except one kid. I couldn’t even tell you his name, so we’ll call him Bobby. He sold eight. Phew! Close!

Feeling confident in my victory, I sat back and waited for the afternoon assembly where they were going to announce the winner of the raffle selling contest.

I remember it like it was yesterday. I was in the auditorium, waiting, proud to have my name called as the winner; the guy who sold the most raffle tickets. When I hear; “The winner of the raffle selling contest is . . . Bobby!”

What?!!!?? Bobby??

I didn’t win! The kid who had sold eight won!?? I wanted a recount!

What happened?

The kid who sold eight called his mother and she came and bought 4 more books pushing his total to 12.

I came in second and won a free ice cream sundae. I don’t remember what first place prize was. But I’ll never forget how bitter that ice cream sundae tasted.

I’ll always remember that experience. Despite how pissed I was, and I was pissed, I mean adult pissed off, it was a very influencing experience in my life.

I learned a lot from the 100 people who I sold raffle tickes to, at least twenty more lessons than Bobby, and that has been worth more than any prize Bobby’s mother won for him.

Spread the Love:
  • Twitter
  • StumbleUpon
  • Yahoo! Buzz
  • Facebook
  • LinkedIn
  • Digg
  • del.icio.us
  • Technorati
  • Reddit
  • FriendFeed

Six More Weeks of Winter . . . I Think

Yesterday was Groundhog Day and the little guy saw his shadow. Therefore; it means we have 6 more weeks of winter. I think.

As a kid this made no sense to me. It was confusing as hell, actually. To me, the logic was backward. If the groundhog saw his shadow, it meant the sun was out. If the sun was out, it was warm. If it was warm, spring must be close.

From my point of view, being from Boston, it was cloudy and cold all winter and sunny and warm in the spring. Therefore, the idea that seeing his shadow (made possible by the sun) meant spring was further away was backward.

Selling is similar. Often what makes complete and logical sense to us, is the complete opposite of how the customer sees it. We need to make sure we understand how are customers are looking at the problem. Their point of view my draw very different conclusions.

Don’t be quick to assume your customer is following what you’re saying, they maybe just as confused as I am with Groundhogs Day.

Can anyone explain to me why if he sees his shadow, spring is further away? I still don’t get it.

Reblog this post [with Zemanta]
Spread the Love:
  • Twitter
  • StumbleUpon
  • Yahoo! Buzz
  • Facebook
  • LinkedIn
  • Digg
  • del.icio.us
  • Technorati
  • Reddit
  • FriendFeed

Paint by Numbers

Sales can’t be commoditized. Sales isn’t paint by the number. There isn’t a one size fits all.

Sales is a giant “if then” statement.

Every sales is a series of questions. Each question taking you down a different road, until you come to the end; with a sale or with out a sale.

Every customer has different needs. Every customer has a different environment. Every customer has different objectives.

Creating one size fits all in anything leaves out the unique, those with special circumstances. In sales; everything is special circumstances. Sales lives in this space, thriving on the uniqueness.

Sales is not a paint by numbers profession. It’s “if then.”

“If this, then this” tells you what to do in a particular, specific situation and that is exactly what your customer is looking for.

Spread the Love:
  • Twitter
  • StumbleUpon
  • Yahoo! Buzz
  • Facebook
  • LinkedIn
  • Digg
  • del.icio.us
  • Technorati
  • Reddit
  • FriendFeed

Tale of Two Sales People

They take your call. They golf with you. Dinner happens at least once a quarter. You have a badge to headquarters. They give you a chance to bid on most deals, especially the small ones. The customer likes you and that’s why they do business with you.

Or

They call and ask you what you think. They don’t move forward on big investments without getting your input. They don’t just ask you to bid on deals, they ask you to help write the RFP. They see you as part of the organization; a key holder of information. They consult with you. The customer respects your knowledge and expertise and that’s why they do business with you.

The first relationships is about who you are. The second relationships is about what you can do.

Which relationship do you have?

Reblog this post [with Zemanta]
Spread the Love:
  • Twitter
  • StumbleUpon
  • Yahoo! Buzz
  • Facebook
  • LinkedIn
  • Digg
  • del.icio.us
  • Technorati
  • Reddit
  • FriendFeed

Sunday Morning Blog: The Monster . . .

The Monster In Your Head is a refreshing, fun, enlightening blog by Jerry Colonna. Jerry is a life/executive coach. Once a VC., Wall Street guy Jerry’s now turned is efforts towards a new passion. I dig this part of his story. Jerry has remade him self several times and has designed his own life. Isn’t this what we all aspire to.

“. . .we’ve all got monsters in our heads.” Jerry is good at helping us fight them.

Check out his blog. It’s worth the read. Your head will appreciate it.

Jerry’s most recent thoughts:

Monsters

Disappearing into the Fire
Loser

Happy Sunday morning reading

Reblog this post [with Zemanta]
Spread the Love:
  • Twitter
  • StumbleUpon
  • Yahoo! Buzz
  • Facebook
  • LinkedIn
  • Digg
  • del.icio.us
  • Technorati
  • Reddit
  • FriendFeed

Mobile Safari Plug-Ins, Where are They?

Apple just launched the IPad. Yup, I’m pretty sure I want one. Why, I don’t know. I have a Kindle. I have an Iphone. I have a Macbook Pro. Technically speaking, I don’t need one. But it does have that cool factor.

One of the things that will definately work against my urge to splurge will be the use of the mobile Safari browser. I use my Iphone just like my laptop. I read blogs. I blog. I tweet, I play on Facebook, and Linkedin. The thing I do most on these sites is share and mobile Safari makes sharing hard because it doesn’t support browser plugins. I can’t save posts for later using Instapaper. I can’t create a bit.ly link. I can’t share to my Tumblr page or clip to Evernote. These are just a few of the things I do directly from my browser. On the IPhone these are all separate apps not integrated with Safari. That’s a problem. Cutting and pasting between apps just sucks.

I want my mobile experience, IPhone or IPad to be just like my laptop experience. I shouldn’t have to adopt slower, more cumbersome ways of getting stuff done to be mobile. The app store is awesome. Now, I’d like to see Apple start extending plugins to their mobile browser. It just plain makes sense.

Reblog this post [with Zemanta]
Spread the Love:
  • Twitter
  • StumbleUpon
  • Yahoo! Buzz
  • Facebook
  • LinkedIn
  • Digg
  • del.icio.us
  • Technorati
  • Reddit
  • FriendFeed

Where’s the Innovation?

Innovation in sales was the topic during this weeks Sales Smack event. The question was; “Does sales need innovation?” It was suggested that we have been doing the same old things for the past 50+ years and little has changed.

I look at sales in 3 stages; access, influence and delivery. I think there has been a fair amount of innovation in the first and last stages. With the advent of tools, like social media, CRM, and the productivity gains from the internet, computing etc., there has been tremendous innovation in gaining access to prospects and decision makers as well as improving our delivery capabilities. Where I struggled with innovation in sales was in the meat of sales; the influence.

Influence is where sales happens. The influence stage is where we “influence” the buyers decision. Those who are best at influencing the buyer win.

I didn’t see any innovation in this area. To me, the methods hadn’t changed in a long time. Influence had always been, build the relationship, solve problems, understand the issues etc. To me, it’s always been an information, problem solving game. That is until Sales Smack.

During Sales Smack Jill Konrath and S. Anthony Iannarino threw out a few things that got my attention. Jill said, sales has lacked a culture of “thinking” and organizations who provide training around thinking are seeing results. Anthony suggested it’s no longer OK to “pitch” (which I have always agreed with) but sales people have to be diverse in their expertise. Beyond being sales people they have to be engineers, CEO’s, finance people, marketers etc. To be a great sales person your skills have to be far more expansive than just being a magnanimous, articulate, jovial personality.

I think they are on to something. Sales Smack has altered my opinion a little. Innovation in the influence stage of selling needs to target the behaviors of the sales people. Innovation in the influence stage is going to come from the psychology of buying habits and decision making coupled with training to instill new selling behaviors in sales people.

Critical thinking skills and broad skill enhancements are for sure two ways sales is innovating. Organizations that leverage these innovative approaches in their organization through training will have a competitive advantage.

I struggled to see where sales has been innovating, especially in the influence stage. Sales Smack gave me a smack and it’s a little more clear. Now, I’d like to see more.

Do you see more innovation in sales?

Check out the entire discussion, folks were throwing down some good stuff:

Reblog this post [with Zemanta]
Spread the Love:
  • Twitter
  • StumbleUpon
  • Yahoo! Buzz
  • Facebook
  • LinkedIn
  • Digg
  • del.icio.us
  • Technorati
  • Reddit
  • FriendFeed

Keep Up With Me:


Categories