Keenan 411

Jim Keenan is a Senior Sales Executive, Enterprise 2.0/Web 2.0 Connector, an Entrepreneur still trying to get it right, and a PSIA Certified Ski Instructor for Vail Resorts. Husband to Big E and father to four great kids. In a nut shell, I'm a Sales Guy. Life is good!

Email My Master

I read this post yesterday and this quote jumped out at me:

“never use your inbox as a to-do list”

Boy, I am guilty of this.

I get 100’s of emails a day. I don’t like things to sit around. Because of this I am in constant email mode, as I try to respond to them as they come in. The problem is many of the emails require additional work. Email has become my to-do list at the price of the rest of the stuff I need to get done.

I don’t like email. It’s become everyone’s default medium. Especially at work. I am copied on emails far too often, on things that I just don’t need to know about. I am unable to delete an email without reading it. Therefore, I get bogged down reading everything that comes in to determine if there is something in it for me. My preference, don’t copy me unless I have an action item. If it blows up and you need my help, then I will come up to speed. I don’t need the play by play.

I’ve also found people far too often go too long before they pick up the phone. Any email exchange that goes back and forth more than 4 times and isn’t resolved . . . pick up the damn phone.

I spend 50% of my day or more a slave to my master the email stream. I need to stop. I’ve come to realize people aren’t going to change their email habits, no matter how poor, so I need to change mine. Anyone have any suggestions? I’m listening.

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  • I haven't been able to eliminate this, so instead I've worked to manage it.

    In a nutshell, my approach is:

    1. Set up separate task management from e-mail
    2. Process all your e-mail to inbox zero
    3. Work on projects by ignoring e-mail for an hour or two at a time.
    4. When you're at a stopping point on projects, deal just with important e-mail, delete unimportant e-mail and throw the rest into the To Process folder.
    5. Do #2 at least once a week, sometimes 2x or 3x.

    I just wrote a post on how I get to Inbox Zero, and I specifically talked about the problem of having your inbox for a to-do list. You're wasting mental cycles reinterpreting the action item every time you see the e-mail.

    http://www.aaronklein.com/2009/11/inbox-zero/

    Hope it helps. :)
  • Thanks, I'll check it out.
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