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Why People Don’t Get Social Networking

I was talking with someone the other day about Twitter and the importance of building a social presence.  Their response was, they see how it is important for some people, but for his line of work, it won’t work, especially Twitter.  He had an array of reasons why Twitter, Blogging and Social Networking can’t help him.   His business is too specialized he said.  It’s not going to get him any more business than he already has.

He’s probably right.  But thats not enough of a reason not to build an online presence.  It could get him a new job in the future, it could create a relationship he may need to close a deal someday, it could get him information he needed that he DIDN’T know existed.  It could do a lot of things he is unaware of today, that could help him in the future.  He is not alone.  His thinking is like that of most people I talk to who aren’t actively building and online presence.  It’s too linear.

The problem isn’t him but humanity.  We are purpose driven.

Since the cave man days our actions have been purpose driven.  If you wanted something from the guy across the cave you got up and took it from him.  If you were hungry you went out and killed some food.  Over the years we became more civilized, but we were still purpose driven.  If you wanted to talk to someone you sent a letter.  If you wanted a job, you applied for it.  Then the phone and T.V. came along.  Still driven by purpose, you knew who you were calling and why and we knew what we were going to watch on TV and when.  Communication has rarely,  if ever, been done without a direct purpose.  Everything was linear.  We played in the known.

Social media and social networks play in the unknown.  They aren’t linear.  They aren’t purpose driven.  When we tweet something, we don’t know who we are tweeting or if someone is even their to receive it.  When we blog, we don’t know who is going to read it, or who is going to comment.  We don’t know if people will like it or hate it.  We put our stuff on LinkedIn not knowing who if anyone is going to find it.  Social media is anything but purpose driven.  It’s this reason most people don’t get social media. They are thinking from the linear brain we’ve all been indoctrinated with.  If doing X doesn’t get me Y right now, I don’t have time.

Social media and social networking don’t work in a linear fashion.  They operate in a broader, less confined manner.   Users have to be OK not knowing, not getting what they want right away and able to handle getting what they didn’t expect.  Social media and social networking give life to the phrase; we dont know what we don’t know.

Many people see it as a waste of time.  To the linear mind it is.  It’s not like a phone call or and email.  It’s not like getting up and walking across the cave and getting what you want.  What it does do, quite often is give you what you didn’t know you wanted and many times that’s far more valuable.

It’s easy to focus on getting what you want and thinking in a linear fashion.  It’s measurable.   It also requires you block everything out.  Social media and social networking are different, they get you what you didn’t know you wanted and that’s a big deal.

Social networking and social media expand your world.  They make you more accessible, they provide more information, they extend your influence.  If those aren’t reason enough to “get” social media it must not be linear enough.

Social media and social networking have a place, it’s just going to take time to change 10,000 years of thinking.  It’s time to get out of the cave.

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  • http://asimpleguyblog.blogspot.com Dan Collins

    Keenan,

    I have been watching your blog entries since the exceptional “race” post that prompted me to follow you. They are focused and insightful. This one especially so. The challenge with “purpose driven” individuals is that the linear thinking you are referring to provided results which substantiated and fueled a focus to be even purpose driven. Social Media is an indirect build of relationships which have to move from online to offline before any “direct” gain is seen. With that said, those who do not see the enormous scale advantages to building both a personal brand and following with these tools is kidding themselves. The linear argument holds true for direct and immediate monetization only, which is, or should be, just one component of the whole effort. (Albeit an important one over time).

  • http://www.partnersinexcellenceblog.com Dave Brock

    Jim, some random thouughts:

    1. People don’t really get “real networking” so it’s no surprise they don’t get social networking.
    2. People resisted email when it came out…and mobile phones….and voicemail….and PC’s….and telephones….. all the way back to the caveman.

    But for the good news, I’m actually surprised at the rate of acceptance and engagement. It’s growing exponentially.

    Great post.

  • http://asalesguy.com Keenan

    Appreciate it Dan,

    “kidding themselves” is an accurate statement. It’s an unfortunate reaction.

    Thanks

  • http://mindtimegroup.com Maureen Blandford

    Bravo, Jim. I was just thinking that at least half of my best relationships today are because of, or greatly enhanced by, social networking. Two of my best customers in the past two years have come by way of LinkedIn and twitter. Will be sending this to corp clients who are still slow to the party. You know, the ones who think LinkedIn is cutting edge.

  • Matt Toth

    I think a big issue many sales guys have is that they are purely purpose driven. The purpose is to make their number. If they can’t see how social networking will help them this quarter then it must not be worth it.

    One of the previous comments hit on this theme when he said that “People don’t get real networking.” Why go to that meeting, or call that person, or write that tweet if it doesn’t close a deal today?

    The pressure to hit your numbers can blind you to your long term goals which may, and probably do, rely on networking in the real world and online.

  • Michael Gerard

    Well said. Here’s “purpose” that may help some folks: 2/3rds of IT buyers visit technology and/or business-based (on-line) communities at least once per month. [IDC Sales Advisory 2010 Customer Experience Study] If you sell to IT buyers, guess where they’re starting to spend more time?

  • http://asalesguy.com Keenan

    Great point Michael, I suspect that’s the case with many professions.

    Sent from my iPad – therefore please excuse any blatant spelling or grammatical errors, I blame the on-screen keypad.

  • http://asalesguy.com Keenan

    Despite the “aggressive” nature of sales, sales is rather conservative and not very progressive. Getting them to change can be tough.

    They are blindingly purpose driven, you are right.

    Sent from my iPad – therefore please excuse any blatant spelling or grammatical errors, I blame the on-screen keypad.

  • http://asalesguy.com Keenan

    Next year it may be 4 of your best customers, the year after that 8, then one day it will be the inverse; only 4 of your customers have NOT come from social networking.

    Sent from my iPad – therefore please excuse any blatant spelling or grammatical errors, I blame the on-screen keypad.