Customer Service | A Sales Guy

Seth Godin posted this yesterday. It’s an interesting take on what happens when companies get big. “100 Little Things” One

I am going to Brazil in January. So today, I was looking for a car service to get to the

The other day I got my hair cut. The stylist’s name was Christine and she was good. She didn’t have

A few days ago I had to drive to the airport to buy an airline ticket to Cleveland. Yes, I

How often do you acknowledge your clients? Acknowledgment is a powerful tool. Often we don’t agree with what others say.

I woke up to no Internet service this morning. I have Comcast as my ISP. I’m writing this post on

Sales has a secret weapon. It’s guaranteed to increase revenue, shorten the sales cycle and create tremendous word of mouth.

It’s rather common and trite to discuss the importance of knowing your customers business. I rarely meet a sales person

In sales it is often forgotten or not recognized that sales has people’s careers in its hands. I don’t know

Transparency is the least used, most effective tool in sales. I am very transparent and expect my teams to