Customer Service | A Sales Guy | Sales Advice

A few days ago I had to drive to the airport to buy an airline ticket to Cleveland. Yes, I

How often do you acknowledge your clients? Acknowledgment is a powerful tool. Often we don’t agree with what others say.

I woke up to no Internet service this morning. I have Comcast as my ISP. I’m writing this post on

Sales has a secret weapon. It’s guaranteed to increase revenue, shorten the sales cycle and create tremendous word of mouth.

It’s rather common and trite to discuss the importance of knowing your customers business. I rarely meet a sales person

In sales it is often forgotten or not recognized that sales has people’s careers in its hands. I don’t know

Transparency is the least used, most effective tool in sales. I am very transparent and expect my teams to

Focusing on reality just doesn’t matter. All that matters is what your customer thinks. It doesn’t matter if you’ve

There are two types of “ators” in sales; manipulators and facilitators. Manipulators manipulate the information, the people, the process, and

Chase Bank just updated their new iPone app and it’s exactly the kind of customer experience all companies should strive