Keenan 411

Jim Keenan is a Senior Sales Executive, Enterprise 2.0/Web 2.0 Connector, an Entrepreneur still trying to get it right, and a PSIA Certified Ski Instructor for Vail Resorts. Husband to Big E and father to four great kids. In a nut shell, I'm a Sales Guy. Life is good!

I’m Fighting the Loser

I’m fighting the loser tonight. The loser is the little guy in all of us who looks to sabotage our efforts.

What sucks about the loser is he only hurts us. He never helps us.

The loser tells us to do it later. He tells us we’re too tired. He convinces us it’s not our job. The loser blames others when we screw up so we don’t have to blame ourselves. The loser is behind most of our failings.

The loser knows when we are vulnerable. And that’s when he’s at his best. When we are tired, frustrated, down, and feeling helpless, the loser in us springs into action convincing us that it’s OK to deviate from our goals, to push off our objectives or to avoid our commitments. The loser does everything he can to make us fail, to lose. That’s why he is called the loser.

The loser has been working on me all night. I wanted to do a blog post tonight. But, I am not feeling well, I have ton of other work, I wasn’t coming up with any good blog ideas and I had to write the post from my Iphone. (doing an Iphone experiment).

This is the type stuff the loser loves. It’s the ammunition he uses to thwart your efforts He uses it to get you to blow off what is important and then convinces you it’s justified.

The loser was telling me I didn’t have to, it was OK.

The loser is a master. He knows how to distract you and get you to take your eyes off the goal.

The loser will win everyone once in awhile. He’s that good. The key is to beat him more than he beats you.

He almost got me tonight. But, in the end I just couldn’t let him have this one. It never feels good when the loser wins.

To get where you want to go in life you have to get good at beating your loser.

How do you beat the loser?

Why Care

Caring means you have to commit. Caring means you have an interest in a positive outcome. When we care the little things matter, we go the extra mile, we take ownership. Caring is hard. It saps our energy, it works our self-esteem, and holds us accountable.

Caring also is rewarding. It gives us a sense of accomplishment. It tells people who we are and what we focus on. Caring creates followers and builds leaders. Caring is a key part of success.

Caring is a lot harder than not caring Not caring is easy. It absolves us from ownership and responsibility. It allows us to make our issues other peoples problems. When we don’t care we avoid accountability. When we don’t care the outcome doesn’t matter. Not caring doesn’t make a difference.

Care about what you do. It makes a difference.

If you don’t care about what you do or the people you do it with, do everyone a favor and care about doing something else.

Even that will make a difference.

WAIT

W.A.I.T-

Why Am I Talking?

We like to talk. It makes us feel in control. We get heard, we direct the conversation.

The problem is, it doesn’t always get us where we need to go.

Talking delivers information. Listening determines what information to deliver. Thinking determines when to deliver it.

Talking prevents listening and thinking.

It’s easy to talk, it feels good. But, it rarely get’s us to where we want to go.

If you have something to say. If it’s important, if it follows good listening, if it follows good thinking, then say it.

If not W.A.I.T. and ask yourself . . . Why Am I Talking?

Work the Canvas

Sales is pretty simple. It’s about creating revenue. How the revenue is created isn’t so simple. Like an artist you have to work the canvas.

girl-stick-figure

Good sales people see things others don’t. They work the canvas, adding the right elements to the right places. Like an artist each line and stroke works on top of the last. Colors blend, shadows embellish and depth field are manipulated to create the work.

Like an artist, sales is about seeing how the different elements come together. It’s about seeing the subtleties. It’s the simple connection, between customer and product. It’s seeing the emotional components, the motivational influences and the subtle reactions to new information.

monet

In sales like art, you create a picture, it’s how you draw the picture that determines how well you work the canvas.

How do your work the canvas? It’s all about the subtleties you see.

What do you draw; stick figures or Monet’s?

Something Different

I did something different today. I did something I almost never do. I took a day off. I didn’t go on vacation. I just took the day off. I never do this. I am too busy and just don’t feel comfortable putting it all on hold for a day.

Today, I did.

I woke up at 5:30 a.m. I drove up to Vail and skied all day. I took a bump clinic from a former World Cup mogul skier and thought of nothing else but skiing.

The weather was beautiful. I met a bunch of cool, fun people who could shred. We spent the day ripping the mountain, coaching each other, and critiquing each others bump skiing. It was awesome!

Finding the time to do this is hard for me. But, this year I made a New Years commitment to 4 theme’s; complete/finish, learn/grow, organize and fun. Today definitely fell into the fun category. It’s not often I get to ski at the level we did today and I remember how much I enjoy it.

When I was a kid my dad used to let us take day off from school everyone once in a while for no reason. He called them “mental health” days. I loved them as a kid. Today was exactly that. It was a “mental health” day.

What about work? It was exactly where I left it. No deals were lost. No buildings burned down. No customers upset. The world didn’t come to an end.

The work is still there, but I feel great and that always makes the work that much more fun.

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100 Raffle Tickets

When I was in 8th grade we had raffle selling contest to raise money for our school. The student who sold the most raffle tickets won a prize.

I remember being determined to win that contest. I sold tickets to all my Dad’s friends. I went out every day. I went door to door in my neighborhood and the adjoining neighborhoods. I rang doorbells, gave presentions, appealed to peoples good nature and sold like crazy. I busted my ass selling those things.

I learned a lot selling the tickets. I learned that there are many different reasons or motives people buy. Some people bought from me because they wanted to support the school. Others bought because I was a young kid out hustling and working hard. Some bought because they wanted the Grandfather clock. Others bought because they felt guilty. You’d be amazed at all the different reasons people will buy a raffle ticket from a kid. (I bet girlscouts know all about this)

As the number of doors I knocked on, and the number of doorbells I rang grew, I started to figure out what peoples motives were before the dialog would start. With this sense I would target my pitch, to what I thought would motive them. (yes it was a pitch, not much room for consultative selling on a doorstep). I wasn’t always right. Sometimes I had to switch my tactics midstream. But, overtime I got good at it and learned selling to each persons unique motives sold a lot more raffle tickets.

The more motives I uncovered, the more prepared I was to sell.

I learned a lot about selling during those two weeks. I learned that people buy for a lot of different reasons and to assume there is only one or two motives can cost you a sale. I learned that hustle and grit go a long way. I learned I like to sell. I learned I like to compete. I also learned life isn’t fair.

On the last day of the raffle contest, I was reved-up. I was convinced I was going to win. I had sold 10 books or 100 raffle tickets.

As school started we were sitting in homeroom and I was asking everyone how many they sold? Three books someone would say, two books, one and a half books, but no one was close. Except one kid. I couldn’t even tell you his name, so we’ll call him Bobby. He sold eight. Phew! Close!

Feeling confident in my victory, I sat back and waited for the afternoon assembly where they were going to announce the winner of the raffle selling contest.

I remember it like it was yesterday. I was in the auditorium, waiting, proud to have my name called as the winner; the guy who sold the most raffle tickets. When I hear; “The winner of the raffle selling contest is . . . Bobby!”

What?!!!?? Bobby??

I didn’t win! The kid who had sold eight won!?? I wanted a recount!

What happened?

The kid who sold eight called his mother and she came and bought 4 more books pushing his total to 12.

I came in second and won a free ice cream sundae. I don’t remember what first place prize was. But I’ll never forget how bitter that ice cream sundae tasted.

I’ll always remember that experience. Despite how pissed I was, and I was pissed, I mean adult pissed off, it was a very influencing experience in my life.

I learned a lot from the 100 people who I sold raffle tickes to, at least twenty more lessons than Bobby, and that has been worth more than any prize Bobby’s mother won for him.

Sunday Morning Blog: The Monster . . .

The Monster In Your Head is a refreshing, fun, enlightening blog by Jerry Colonna. Jerry is a life/executive coach. Once a VC., Wall Street guy Jerry’s now turned is efforts towards a new passion. I dig this part of his story. Jerry has remade him self several times and has designed his own life. Isn’t this what we all aspire to.

“. . .we’ve all got monsters in our heads.” Jerry is good at helping us fight them.

Check out his blog. It’s worth the read. Your head will appreciate it.

Jerry’s most recent thoughts:

Monsters

Disappearing into the Fire
Loser

Happy Sunday morning reading

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Social Mentors

Fred Wilson wrote a great post the other day called, Role Models. In it he talked about the importance of role models for young entrepreneurs who are just starting out. I agree with him. No one makes it alone. Having a mentor can make all the difference.

Mentors are hard to come by. It’s not like they have a Walmart for mentors.

The mentor/mentee relation can take time to develop. Other times it’s a simple introduction. Despite how they are developed they are normally off-line, face to face, personal, relationships. One of the most difficult parts of finding a mentor is access. Successful, accomplished experts are hard to come by.

Fred’s post got me thinking. Social media is providing a new type of mentor, a “social mentor.”

Social media provides the two critical pieces of mentorship; access and information.

Mentorship is about providing guidance, experience, knowledge and support. Social media, through it’s blogs, comments, Tweets, Fan Pages and more allows an informal mentorship to take place. Blogs share experiences and information. The comments allow readers to ask questions. Overtime, the author and regular commentators build a relationship. The author becomes responsive to his or her regular readers and provides provocative, informative, answers to their questions. The same applies to other social media sites. The experts engage with the novices and share their experience and knowledge. Bang! A “social mentor” relationship is created.

I’ve seen examples of this all over the web. The best example I’ve seen is Fred’s blog. Fred writes great informative posts everyday. He receives 100’s of comments on those posts. He has a good following of regular commentators who comment often; asking questions, and engaging with Fred. I can’t prove it, but I’d be willing to bet a number of these people see Fred as an informal mentor.

Social media is changing a lot of things. How we define mentors is one of them.

Nothing will replace the power and benefits of an offline mentor/mentee relationship. But where it used to be all or nothing, social media is creating a very happy and beneficial medium.

I’m beginning to find a number of social mentors. What about you? Who are yours?

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Conventional Wisdom

Conventional wisdom is just that, conventional. It’s our way of leveraging the tried and true. It’s proven. It’s reliable. It’s expected. Conventional wisdom tells us what has been successful. It protects us from mistakes. It allows people to avoid mistakes others have made in the past. It makes us feel good. It makes us feel safe. Conventional wisdom keeps us from losing.

Conventional wisdom doesn’t help us WIN.

Conventional wisdom is just that, conventional. It’s rooted in the past. It doesn’t accept the new. It ridicules the different or the alternative. Conventional wisdom rejects growth.

What is often forgotten is, conventional wisdom wasn’t always conventional. At one time it was new. It WAS an alternative. It was innovative. It didn’t rely on the past. It wasn’t safe. It didn’t protect us from mistakes. It wasn’t proven. It wasn’t tried and true.

Conventional wisdom is good tool until it becomes a weapon.

When you hear “That’s not how we do things.” “This is how we’ve always done it.” “That won’t work.” “Why would we do that.”; when rules and process are designed to keep the status quo, NOT promote change, conventional wisdom has become a weapon.

Conventional wisdom is good, until it becomes bad. To keep it good, just keep creating new conventional wisdom. Innovation is in the transition and innovation is the weapon you want.

It’s the weapon against conventional wisdom.

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A Whole Year in 21 Days

New Years resolutions posts, and New Years goals blog posts were all over the blogosphere at the end of the year. It seems like everyone was talking about making 2010 better; setting new goals, or themes (I liked this one by Chris Brogan) to make this year a productive one.

One of the things I found most interesting is almost everyone referenced failure. It’s pretty much a forgone conclusion that most folks don’t achieve New Years resolutions. It’s a crying shame really, I’ve been guilty of this failure myself.

All of this failure talk reminded me of the 21 days to create a habit theory. Max Maltz suggested in his book, Psycho Cybernetics, that habits are formed in 21 days.


“Brain circuits take engrams (memory traces), and produce neuroconnections and neuropathways only if they are bombarded for 21 days in a row. This means that our brain does not accept “new” data for a change of habit unless it is repeated each day for 21 days” (without missing a day).

There are 356 days in a year. That’s a lot of days. It seems to me, if you made a New Years resolution, you might just to think about it in terms of 21 days. Be sickly devoted to the goal every single day for 21 days, the habit will form and the remaining 344 days will seem like a cake walk.

I’m going to give this a try. Like most things, success comes from tackling the pieces, not attacking the whole pie in one bite.

What are your goals this year? If you try this let me know how it works out. I’d be curious.

A year is a longtime. 21 days, I can get my arms around that.

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