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Archive for Customer experience

Sales Secret Weapon

Sales has a secret weapon.  It’s guaranteed to increase revenue, shorten the sales cycle and create tremendous word of mouth.

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The Other Side of Sales

There are two sides of sales.  Most sales discussions focus on only one side of sales — the selling side.    The

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The Problem with ROI

Last year Vail and Beaver Creek started using RF scanners to check lift tickets and passes in line. I like

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