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As far as I know, the “bait and switch” is against the law in all 50 states, so how United

When you give bad customer service you are sending the message that you don’t care about the person giving you

There is a great little burrito wagon around the corner from my house. It’s called Asada Rico. They make the

I went to Subway the other day. I ordered the same thing I always order, a footlong half turkey, half

A few days ago I had to drive to the airport to buy an airline ticket to Cleveland. Yes, I

I woke up to no Internet service this morning. I have Comcast as my ISP. I’m writing this post on

We all see things differently. We have different expectations on how we expect things to go. We have different

Sales has a secret weapon. It’s guaranteed to increase revenue, shorten the sales cycle and create tremendous word of mouth.

In sales it is often forgotten or not recognized that sales has people’s careers in its hands. I don’t know

Transparency is the least used, most effective tool in sales. I am very transparent and expect my teams to