A Sales Guy Customer Service

A few days ago I had to drive to the airport to buy an airline ticket to Cleveland. Yes, I

I woke up to no Internet service this morning. I have Comcast as my ISP. I’m writing this post on

We all see things differently. We have different expectations on how we expect things to go. We have different

Sales has a secret weapon. It’s guaranteed to increase revenue, shorten the sales cycle and create tremendous word of mouth.

In sales it is often forgotten or not recognized that sales has people’s careers in its hands. I don’t know

Transparency is the least used, most effective tool in sales. I am very transparent and expect my teams to

Focusing on reality just doesn’t matter. All that matters is what your customer thinks. It doesn’t matter if you’ve

Nothing drives me more crazy than when companies don’t appear to know their customers. You’d think this wouldn’t happen too

One of my favorite new improvements at United Airlines are their new gate screens. United has rolled out large flat

Yesterday was Groundhog Day and the little guy saw his shadow. Therefore; it means we have 6 more weeks of