The customer is not always right. Customers are wrong. They don’t always ask for reasonable things. Most of your customers
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My Dad called it; “lying through omission”. It’s when you intentionally leave out information someone needs to make a completely
How long can you carry on a conversation without making a statement? Have you ever tried? We almost always start
Have you ever told a customer you “can’t”? Have you told them you can’t add that product with their order.
It was June of 03 and I had just arrived at the hotel. I was unpacking my things and preparing
You’ve just found the EXACT car you want. You’ve just found the perfect job. You must have it. So what
When you look at your customers, or potential customers do you look from the inside or the outside. If you’re
Good and great sales people both know their products, they both understand their customers, and they both make their numbers.
. . . you sell time. If you’re a vacuum salesman, you’re not selling a vacuum. You are selling; time,
No matter the question a customer asks, yes or no is not an answer. It’s not the first word they