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Archive for Customers – Page 2

Don’t Kiss Your Customers Ass

The customer is not always right. Customers are wrong. They don’t always ask for reasonable things. Most of your customers

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It’s What You DON’T Say

My Dad called it; “lying through omission”. It’s when you intentionally leave out information someone needs to make a completely

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It’s in the Questions

How long can you carry on a conversation without making a statement?   Have you ever tried?   We almost always start

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It’s Not That You Can’t, It’s You Won’t

Have you ever told a customer you “can’t”? Have you told them you can’t add that product with their order.

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What I Learned From A Franklin Covey Store Clerk

It was June of 03 and I had just arrived at the hotel. I was unpacking my things and preparing

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Don’t Create Scarcity

You’ve just found the EXACT car you want. You’ve just found the perfect job. You must have it. So what

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Outside In

When you look at your customers, or potential customers do you look from the inside or the outside. If you’re

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The Difference Between Good Sales People and Great Sales People

Good and great sales people both know their products, they both understand their customers, and they both make their numbers.

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You Don’t Sell Vaccum’s . . .

. . . you sell time. If you’re a vacuum salesman, you’re not selling a vacuum. You are selling; time,

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Yes or No, Still The Wrong Answer

No matter the question a customer asks, yes or no is not an answer. It’s not the first word they

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