Keenan 411

Jim Keenan is a Senior Sales Executive, Enterprise 2.0/Web 2.0 Connector, an Entrepreneur still trying to get it right, and a PSIA Certified Ski Instructor for Vail Resorts. Husband to Big E and father to four great kids. In a nut shell, I'm a Sales Guy. Life is good!

IPhone Experiment Results

My IPhone experiment is over. I’m writing this update from my Mac. That pretty much tells the story.

My MacBook shit the bed a week ago, just before I left on a week long trip. I couldn’t get it fixed before I left, so I had to use my IPhone for everything.

For context, I didn’t have to use my phone for VPN purposes, or to tap into any corporate ERP applications, other than Exchange.

What I did use the phone for was all my social interactions, Twitter, LinkedIn, email, blogging, (posting and commenting), email, and surfing the web.

The results of the experiment are pretty simple. The IPhone is a GREAT mobile device; literally. It’s a great augment for a desktop or laptop. It’s not a replacement. It did everything I needed it to. It just took 2 to 3 times longer to do it. There was an app for everything. I blogged using WordPress’s app. I took notes and saved info using Evernote. The Facebook, LinkedIn, and TweetDeck apps were great. Besides loading times, they were as easy, if not easier than the desktop apps. I used IPhone’s Safari browser for the web. It was SLOW! It was definitely a deterrent to browsing. Also, I desperately want to see plug-in’s for mobile safari or a browser alternative.

I used a couple of other social services, like BizSugar who don’t have an IPhone app. Using them without a mobile app was painful. Note to internet services, build a mobile application quickly, very quickly.

At the end of the day I was able to do what I do on my laptop. It slowed me down. It took me out of my rhythm. I had to change my processes. But, I was able to do everything I needed.

I missed my laptop. That is for sure. The plus, I am now better with the IPhone keypad AND like a good Swiss army knife, if I ever lose my laptop again, I know I can survive with my IPhone.

Afterthought-

What does this mean for the I-Pad? Will it close the gap?

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A Day Without Social Media

Yesterday I was off the grid. I didn’t post to this blog. I didn’t have my Tweet stream up. I didn’t read any blogs. I didn’t visit Facebook, or LinkedIn. I didn’t check in anywhere using Foursquare; that’s probably because I sat at my desk all day. I was off the grid for pretty much the entire day. (OK, I did tweet twice)

Being off the grid was strange. I definitely noticed a difference. My day was less interrupted, more focused, and in many ways more productive.

I usually start my morning reading my RSS reader. I then check my Twitter stream and then do a blog post. Throughout the day I follow my Twitter stream, retweet good sales posts and tweets I like as well as keep up on events of the day. I get much of my news from Twitter. At the end of the day, I check Facebook, add a quote or good story to my Tumblr page and read some more blog links I liked.

Being on the grid, helps me stay connected and keeps me informed. I like the flow of information, the relationships and discoveries being online creates.

Despite how much I enjoy being connected and all the benefits it provides, something strange happened in my one day sabbatical. I was more focused. There were fewer distractions. I didn’t feel the stress to deliver good content. I didn’t feel the pressure to share or to “give”. Being online is as much about sharing and giving as it is about getting. It’s what’s best about being online. However, yesterday, for me, I learned it can create a lot of pressure and distractions.

One day off the grid was a relief. It was focused on one thing. I got more done. It was nice.

Despite the relief from my one day sabbatical, I missed being online. I enjoy it.

In the future, I think I will take more days of “the grid”. They are good recharge moments. However, the next one won’t be because of a big project deadline. I’ll do it just because. It sounds nice.

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Revelation vs Resolution

Everyone is looking forward, making New Years resolutions and planning for 2010. It is the thing to do. I am too. But, as I’m looking forward, I couldn’t help but pause and take a look back. I wondered; was there anything different, unique for me about 2009. The obvious came to mind. I started this blog, my girls had a number of firsts, the economy was rough, but as I thought about it, it occurred to me; 2009 did have a very unique element to it. I made more friends online than I made offline. My network grew.

I have always been a big fan of networking. I believe there is tremendous value in engaging and knowing lots of different people. I have gotten most of my jobs, started businesses, hired employees, acquired new customers, and more all from my network. Despite, my appreciation of networks, over the past few years, mine has suffered a little. I’ve moved, gotten married, had kids, started a new job, and work out of the house. None of these things are conducive to building or managing a network, especially working from home.

In 2009 my network grew. Not in the traditional sense, by handshake and physical meeting, but online.

Twitter, Facebook, and this blog have been instrumental in introducing me to new people. These aren’t just fans or followers, but people I respect for their knowledge, people I enjoy for their person and people who have been helpful. The experience in meeting these people has been no different than meeting people offline. The fact that I’ve never met them in person has had no impact on the value of the relationship.

I’ve really enjoyed getting to know these people. They are making a real impact in my life. I’m working with some. I’m collaborating on sales efforts with others. I’ve assisted others in selling and promoting their products. It’s just like my offline network.

My network grew in 2009. Not in the traditional way, but in a new way.

I don’t think this is an anomaly, I suspect next year my online network will be even bigger, not only for me but everyone online and this is a great thing.

Did your network grow in 2009?

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Knowing You Rather Than Learning About You

They way we hire people is to learn about them. We read their resume, we interview them, we check their references. Normally, we don’t know the people we hire. The hiring process is a learning process.

Social media is changing this. We are going to hire people we know. We’ll know them because we will follow them on Twitter. They will be fans of Facebook. They will be in our LinkedIn groups. We will engage the people we hire long before we need to hire them.

Learning about people is how we used to do it. We didn’t have a way to meet or engage them before. Today and in the future we will know the people we hire. Social Media allows us to interact with the people in our industry, our competitors, our customers and community experts. We’ll talk to them, read their links, and ask their opinions. When the time comes we’ll already know exactly who we want to hire and they’ll know us.

Would you hire someone you didn’t know if you didn’t have to?

It’s No Longer Good to Be Anonymous

anonymousFor most of history, anonymity was the goal, especially in the U.S. Americans love their privacy. We have taken pain staking efforts to protect our right to privacy. The idea that people could know things about us, without our consent goes against everything we’ve stood for. For the entire 20th century Americans, and I suspect most of the world, tried their best to control what people could know about them. Much was done to limit personal information, for fear that too much information in the hands of others could be used against us.

In George Orwell’s classic book 1984, Big Brother learns of Winston’s fear of rats and makes him betray Julia, the woman he loves, by threatening him with rats.

The door opened again. A guard came in, carrying something made of wire, a box or basket of some kind. He set it down on the further table. Because of the position in which O’Brien was standing. Winston could not see what the thing was.

” The worst thing in the world “, said O’Brien, ” varies from individual to individual. It may be burial alive, or death by fire, or by drowning, or by impalement, or fifty other deaths. There are cases where it is some quite trivial thing, not even fatal.”

He had moved a little to one side, so that Winston had a better view of the thing on the table. It was an oblong wire cage with a handle on top for carrying it by. Fixed to the front of it was something that looked like a fencing mask, with the concave side outwards. Although it was three or four metres away from him, he could see that the cage was divided lengthways into two compartments, and that there was some kind of creature in each. They were rats.

” In your case “, said O’Brien, ” the worst thing in the world happens to be rats.”

Winston was petrified of rats. Big Brother knew this and used the information to control him. For most of our existence we’ve felt this way and Orwell’s scene brilliantly portrayed those fears by highlighting the most extreme examples of private information being exposed. Our country was founded on the idea that governments were corrupt and that our right to privacy was paramount to our protection. (There is still debate in the legal world on weather there truly is a “right” to privacy and whether or not it is protected by the 14th amendment.) But despite our history, privacy will not be our legacy. Anonymity is quickly becoming a liability not an asset.

Despite the best intentions and vision of our forefathers and Orwell, they could never have seen the Internet. The internet is creating a world and a culture where being invisible will make people just that invisible.

As more and more people join social networks. As sites like Twitter, Facebook, LinkedIn grow in popularity, they are being embedded into our daily lives. Not for entertainment but as part of day to day social and work routines. We are embedding these sites and others into our lives, and our work. We are beginning to rely on social media for our news, for our jobs, and for our relationships. The utility of social networks is growing and growing fast. This mass rush to join and use social networks is creating an interesting conflict; private vs. public and private is going to lose.

With more and more people available on line, via Facebook, LinkedIn, Blogs, Twitter, Beebo, etc. It is becoming common place to Google someone before engaging them. People are Googling each other before going on dates. Recruiters and employers are searching LinkedIn before they reach out about job openings. College admissions are reading Facebook and Myspace pages during the admissions process. Blogs are creating new industry leaders and experts. The number of followers a person has is beginning to have credibility. We are beginning to rely on the information we get about each other before we make decisions or engage one another. And if we can’t find information online, if someone doesn’t have some sort of online presence we dismiss them. Being invisible is beginning to have a cost, a big cost.

Moving forward, holding on to your information, tightly controlling what and when people can learn about you will put you at a decided disadvantage. The need to protect ourselves from the Government and misuse of information is quickly being usurped by the benefits and need to promote ourselves in order to compete. Our efforts need to move from protecting our privacy, to managing our privacy. The focus now needs to be on developing a strategy for our personal brand. We now have to learn self-promotion. We have to learn what information to share, how often, and in what channels. We have to be able to consciously share publicly about ourselves, who we are and the value we bring. We have to learn how to build and manage our personal brands by divulging our personal information. We are moving into an era where personal brand is as important as corporate brands. It won’t be OK not to have a brand. It won’t be OK to be anonymous.

Anonymity had its purpose and it’s place. But things are changing. Today and even more so in the not so distant future, anonymity will mean invisible, literally, and nothing good will good come from not being seen.

What Happened to the Baseball Card

The other day Topps baseball card company announced an exclusive licensing deal with MLB to be the exclusive provider of MLB baseball cards. Baseball Cards are a dying business. Their sales and value are off 75% from their 1991 highs. Falling from a peak of 1.2 billion to less than 300 million today. Topps and Major League Baseball inked an exclusive deal in hopes of appealing to a new generation of younger kids. Their hope is to provide a way for kids to connect to the game of baseball.

According to Bud Selig

“Generations of baseball fans have grown more connected to the game through collecting baseball cards, We look forward to partnering with Topps to restore baseball cards as the game’s premier collectible.”

Unfortunately, I disagree with Bud. It ain’t gonna happen. Baseball cards are dead!

When I was a kid, I had almost the entire 1978 season. Jim Rice as the MVP. Fred Lynn, Goose Gosage, Ron Guidry, I had all my favorite players. I even had some earlier cards, like Thurmon Munson before his tragic plane crash. I had 100’s of baseball cards. I loved them. I studied their stats on the back. I could tell you who had the most HR’s, who hit for average, where they played their minor league ball, how many teams the played for, what their best season was, when they broke into the majors etc. Besides the cool gum, and the excitement of opening them up to see who you would get, it was the information on the card that made them so great.

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It was the only place you could get all the information on your favorite players, and teams in one place. The information was up to date, accurate and there was a lot of it. Baseball cards were small compact baseball encyclopedias that kids could carry around with them, and trade. They even gave kids status. They were awesome! But now baseball cards are DEAD!

Baseball cards aren’t dead because of Video games or because kids no longer care about baseball, although they do play a small role. Baseball cards are dead because kids don’t need them to CONNECT to their teams and favorite players. They don’t need them for the information either. The web as made it as easy as 1,2,3 to get any and all information you need about your favorite players, teams, etc. Social networks allow fans to follow their favorite players day to day activities, and get closer to them than ever before. Cable networks, and reality T.V. with shows like cribs give unprecedented access and visibility into our modern day heroes. The static, one dimensional card can’t compete with a new, always open, access to everything world.

I loved baseball cards. They have a nostalgic place in my heart and memory. Regardless of my feelings, there will be no nostalgia in baseball cards for the next generation. They will connect with the game in a different way. They will friend their favorite players via Facebook and Myspace, they will follow their Twitters and read their blogs. Today’s generation will want to connect with their hero’s just as we did, they’ll just do it in a different way and in a way that is a lot more frickin cool than a baseball card.

Imagine being 8 today and being able to know where your hero is, what he or she ate for breakfast, what they thought about their performance in last nights game and what they hope to accomplish in their next game. Now imagine your hero accepts your friend invitation or even better responds to you on Twitter. How cool is that?

It’s a whole new ball game for kids today and baseball cards seem kind of one dimensional. Oh yeah, they are.

The People Spectrum

people-spectrumI think a new spectrum is being created. With tools like Twitter, Facebook and YouTube, information can be transmitted through people at astonishing speeds. We saw this in action most recently within Iran. As the election protests unfolded CNN, local news stations and the network stations were broadcasting the pictures and stories coming from the people inside of Iran.

Radio Spectrum, Cellular Spectrum, TV Broadcasting Spectrum are sold for hundreds of millions for the right to transmit on them. But I think an equally effective transmission spectrum is being created, its the people spectrum. As more and more people come online and become comfortable the people spectrum will grow in its effectiveness and strength.

Radio Spectrum is all about the transmission of data or information from one to many or one to one. The people spectrum is doing it one better. The people spectrum is doing it one to one, many to many and one to many and many to one all at the same time. I think the People Spectrum is quickly becoming the most valuable of all the spectrum.

Maybe Google will buy it.

Facebook is Going to Change Your Life

A friend of mine Paul Dunay from Buzz Marketing For Technology just published an ebook: 7 Ways Facebook is Going to Change Your Life and it’s good. Paul and I have had many passionate conversations about where social media is going and its impact on society. We both agree; we are going through a cultural revolution of sorts, similar to those experienced by the introduction of the telephone at the turn of the century, the air conditioner and the television. How we communicate ideas is changing. How companies talk to us is changing. The definition of friends is changing. Its changing in profound ways and Paul has a unique view of it all.

I think Social Media is going to be at the core of our society very soon. It will influence everything, from how we buy products, our careers, how we interact with our friends; how we engage with the TV and other entertainment. It’s going to change our lives.

Getting a view into this new world is tough. Like times past, many predictions seem funny now, while others are spot on. Paul does a good job in providing a good view to where things are going. I won’t be surprised if the all his predictions are spot on.


I hope Paul is accurate. I like the idea of a world where my network and I are at the center.

What do you say now Copernicus?

Utility in Social Media

I started cre8Buzz in 2006. cre8Buzz was about accelerating exposure for the little guy. We wanted to create a way for the content of the masses to be seen. A sort of long tail accelerator. cre8Buzz didn’t make it and we shut the doors in 2008. (you can read about the buzz here) Tons of social networks have come and gone in the last 3 years and I’m seeing a trend. Like everything else in our lives, social networks that provide utility are the ones that work. Regardless of their features and functions, Social Networks need to provide utility.

LinkedIn has become the leader in professional development and networking. It’s utility lies in connecting professionals with other professionals, in helping them find jobs and connect in groups around similar professions.

Facebook, is the personal site. Yes, many companies are using it for marketing, but the majority of users are connecting with H.S. friends, finding old acquaintances and staying connected with their current friends. Facebook, to me is about the personal relationship. I don’t have a lot friends or followers on Facebook, just good friends and acquaintances. I am creating a Facebook page for my larger online network of friends and followers.

Twitter is about branding (personal or corporate), broadcast messaging and realtime search. Twitter is a great online marketing tool. Providing people looking to distributed information or get information an easy way to do it. Twitter corrals the masses. With no intended recipient Twitters lob stuff out and see what happens. Twitter has created a platform for dynamic information flow and network building.

MySpace is declining in it’s numbers. They’ve laid off 400 people. Why? Because their utility is quickly becoming niche. Myspace is the place to find cool new bands. It’s the place to discover new music and talented musicians. It’s utility as a meeting place to hang out with friends is waning, they can thank Facebook for that. I think in a few years, Myspace’s value will be strictly for fans and bands to connect. It will be a music site.

As the use of social networks grows, we will become increasingly particular on how we use them. We are going to expect that they provide some sort of value. We will expect them to integrate into our lives. Social networks will not longer be a hobby or strictly entertainment but an integrated component of our lives that we rely on to accomplish things. Facebook may become our new contact manager or phonebook, where we dynamically manage our friends and family. Twitter may become our news channel and search engine. LinkedIn may replace resumes and cover letters and become a career development platform.

Social Networks are becoming increasingly utility driven. Users on them today, look to get specific value from those they use. People not on them are asking; “why?” They are looking for a reason to invest their time. They are looking for a return on that time. They’re looking for utility. I think we will see an increase in the utility we get from Social networks. As users are going to want more meat and less fluff.

I think this trend is only going to increase. It’s happening already. Have we seen the last of new social networks? I’m not sure. Although, Facebook, Twitter, LinkedIn, and MySpace to small degree have the key area’s covered. I think we will see them look for more ways to add value. I suspect they will create more hooks into our lives making them that much more integrated and that much more difficult to for us to unhook.

I see us looking at social networks through a lens of value. We are moving into a the next phase of social networking, and this phase is not about the cuteness or the fun, but the value. Users will relentlessly ask, what can you do for me today and the answer better be good . . . or their gone.

A Device that Doesn’t Share is No Device at All

I’ve come to a conclusion. Any electronic device designed, starting now, must have a sharing capability. If not, it’s no device at all. sharing

Sharing is part of our culture. We’ve always been sharers. It started on our front porches, at the picket fence or at the bar. We’ve always been a society of sharers. However, this part of us is exponentially taking off because of the Internet, email, Twitter, Facebook, Digg etc. It’s taking off because it’s easier, but it could be even easier if all devices made today could share.

What devices should be built to share that currently don’t:

The Kindle – should allow you to forward book passages and quotes to other Kindle users. It should alert or Twitter the books your just downloaded. It should allow you rate to the books you read and forward to your network.
I-Pods/Iphones – should allow users to notify friends what songs they downloaded, what their playlists look like, what their most listened to music is and how they rate their music. The iphones should share the applications downloaded.
Cars – should be able to share cool restaurants along specific routes, short cuts, traffic situations, location and music currently being listened to, just to name a few.
Home Stereo’s – should announce what your currently listening to, what you’ve listened to in the last 24 hours and what you’ve downloaded.
Refrigerators -should share with the grocery store what you’ve run out of. What has spoiled and what you go though quickly.
Camera’s- all cameras should have built in wifi, and allow you to email pictures as you take them. Phones, can do it, why can’t cameras?
TV’s - should alert your friends what your watching, what you’ve scheduled to watch, what you thought of it and forward to other friends. They should allow you to engage with your friends at the same time your watching the show, via chat and PIP (picture in a picture)

Sharing is what we do.  There is a lot to share that we still aren’t.  Devices created in the next few years that allow sharing will be the winners.  Those that don’t will just be another device.  If I made devices, I wouldn’t offer one that didn’t share.

Note to device manufacturers;  every device is a better device if it enables sharing. If your a manufacturing a device that doesn’t share, it’s no device at all.

What device would you like see built to share?

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