Keenan 411

Jim Keenan is Vice President of Sales Strategy and Operations with a Global Technology Company, an Enterprise 2.0/Web 2.0 Connector, an Entrepreneur still trying to get it right, and a PSIA Certified Ski Instructor for Vail Resorts. Husband to Big E and father to four great kids. In a nut shell, I'm a Sales Guy. Life is good!

Don’t Create Scarcity

desertYou’ve just found the EXACT car you want. You’ve just found the perfect job. You must have it. So what do you do, you pay too much for the car or you take to little for the job? When we have to have something, when we believe it’s perfect and there is nothing as good as what is in front of us we are creating scarcity, artificial scarcity. We act as if we can’t lose the car, or the job. We believe there is nothing else as good. When artificial scarcity is created we lose. We become defensive in negotiation. Fear creeps in. We act as if we lose the deal, if we lose the job, there is nothing to replace it. When we get like this we give the farm away. We negotiate from fear not from confidence. We lose and lose bad.

This happens all the time with companies and sales. Desperate for revenue, desperate to make quarterly numbers companies and sales people give away the farm for fear of losing the deal. They lower prices. They sweeten the deal by adding additional features or benefits for free. Fear, and desperation take over and all efforts begin to focus on NOT LOSING. This type of culture trains clients to wait until the end of the quarter to make a decision, knowing the sales person/company will be desperate and make more concessions. It trains customers to never accept the first deal. It makes the sales person look weak.

There are more cars out there. There are more jobs. There are more deals. Creating scarcity where it doesn’t exist only helps the other guy. If you have a deal that is going to close for 10% more revenue in a month, but will cause you to miss your quarterly target, then miss your quarterly target. If the have to have job is going to cause you to be paid 15% less than your peers for the same job, don’t take the job. If the car of your dreams is going to cost an additional 5 grand, go get another car.

There is no such thing as a have to have job, there is no such thing as a must have deal. We only think there is. We make it up in our mind. We convince ourselves that some how our lives will be less valuable, our position less safe. There are very few must have events in our lives. If you will lose your job by not closing the deal this quarter, then you were at risk long before the deal needed to be closed. If you are afraid you won’t get the perfect job, then you haven’t been managing your money right or you aren’t as good as you think. It’s not the deal, or the car, or the job, it’s you. You’re creating the scarcity. Don’t create scarcity.

Scarcity means; few, or limited in quantity and when it comes to most things it’s not true. There is plenty, you just have to believe it.

Stop Puffing Your Chest

In a negotiation if you can’t or aren’t going to walk away, then don’t puff your chest. It just pisses off your client.

Recently, a sales guy shared a story of a negotiation he was involved in. The negotiation was stalled and not going well. His company had a couple of issues they wouldn’t budge on and the client was becoming frustrated. Despite almost 18 months of negotiation, common ground seemed unattainable. Finally, his legal team put out a best and final. Their position, “we’ve gone as far as we can and will not move any further.” In a real negotiation this is a viable approach. The problem is this was not a real negotiation. His company was NOT going to walk away from this account. This account does 20 million dollars a year. It is one the largest accounts in his companies portfolio. No matter what his legal team was saying, no matter how bad the folks engaged in the negotiation wanted to believe they would walk away from a 20 million dollar account, it wasn’t going to happen. Therefore, a take it or leave it strategy was just plain foolish.

This company would have been served better by realizing up front they couldn’t lose the account and used a less confrontational, more co-operative approach.

Negotiation isn’t about puffing your chest or playing hardball. It is a sophisticated dance. Negotiation is as much about understanding you, and your position as it is about understanding the party across the table. Far too often companies try to play hard ball, threatening to take their ball and go home, when in reality they have absolutely no intention or ability to do such a thing.

In many cases once the negotiation is over, everyone has to get back to working together. If you’re not going to walk away, don’t bluff, because if your customer calls you on it, not only do you end up giving more away, you piss them off.

There is nothing wrong with not walking away from a 20 million dollar account. It’s actually rather smart. Therefore, accept it, and work the negotiation accordingly. This way you may get most of what you want and more importantly you’ll have a 20 million dollar client that feels respected and well treated.

As the sales guy said to me, there is nothing worse than a pissed off 20 million dollar client.

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