Keenan 411

Jim Keenan is a Senior Sales Executive, Enterprise 2.0/Web 2.0 Connector, an Entrepreneur still trying to get it right, and a PSIA Certified Ski Instructor for Vail Resorts. Husband to Big E and father to four great kids. In a nut shell, I'm a Sales Guy. Life is good!

Is it Bull Shit when Public Speakers Swear?

Robin Dickenson over at Radsmarts, posed a killer question; Is it OK for public speakers to swear?

This question has been ruminating in my head for awhile. Not just the question of profanity, but the idea of a reduced sense of formality; swearing in blogs, wearing jeans in the work place, access to authority, etc.

Are we becoming a less formal country and is that OK?

My thoughts are yes and YES!!!

The formality of this country has been steeped in its Puritan ethic, going all the way back to the first day the Pilgrims stepped onto Plymouth rock. It has dictated our behavior for 400 years. In my opinion, it has stunted innovation, communication, collaboration and engagement. It has created social hierarchies and limited the spread of information and ideas. Formality, is a social contract that says; “I will act a certain way until a particular level of engagement or interaction has been established” OR worse, the formality is the result of a hierarchical structure. It says; I will act a certain way because of WHO you are.

I say BULL SHIT!

The erosion of formal social contracts is accelerating interaction. It is getting to the core of issues. It’s not shackling ideas. It’s calling out the elephant on the table. It’s cutting to the chase. It’s getting real.

Professional speakers dropping F-bombs that enhance authentic, real, presentations where the swearing brings value is exactly what we need. Gratuitous swearing does none of this and therefore I’m not a fan.

I’d like to see greater erosion of social formality. It allow people to focus on the message. Informality puts people at ease. We let down our guard. It allows us to quickly assess our environment. Asking; is this a person I want to spend time with? Is this a message that resonates with me? Not, who is the person really. Are we still being formal? What do they REALLY think? Can I say what I want now? Can I be me?

Enough with the formality. Let’s get right to it. Let’s open the flood gates. If you are a swearer, then let em fly in your presentations. As Nick comments in the post: Be who you are, swears and all.

I think that people should be themselves on stage no matter what. If they swear a lot while talking normally, then they should swear on stage. AUTHENTIC speakers grab my attention, not their cuss words. -Nick Campbell

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I’m Fighting the Loser

I’m fighting the loser tonight. The loser is the little guy in all of us who looks to sabotage our efforts.

What sucks about the loser is he only hurts us. He never helps us.

The loser tells us to do it later. He tells us we’re too tired. He convinces us it’s not our job. The loser blames others when we screw up so we don’t have to blame ourselves. The loser is behind most of our failings.

The loser knows when we are vulnerable. And that’s when he’s at his best. When we are tired, frustrated, down, and feeling helpless, the loser in us springs into action convincing us that it’s OK to deviate from our goals, to push off our objectives or to avoid our commitments. The loser does everything he can to make us fail, to lose. That’s why he is called the loser.

The loser has been working on me all night. I wanted to do a blog post tonight. But, I am not feeling well, I have ton of other work, I wasn’t coming up with any good blog ideas and I had to write the post from my Iphone. (doing an Iphone experiment).

This is the type stuff the loser loves. It’s the ammunition he uses to thwart your efforts He uses it to get you to blow off what is important and then convinces you it’s justified.

The loser was telling me I didn’t have to, it was OK.

The loser is a master. He knows how to distract you and get you to take your eyes off the goal.

The loser will win everyone once in awhile. He’s that good. The key is to beat him more than he beats you.

He almost got me tonight. But, in the end I just couldn’t let him have this one. It never feels good when the loser wins.

To get where you want to go in life you have to get good at beating your loser.

How do you beat the loser?

Why Care

Caring means you have to commit. Caring means you have an interest in a positive outcome. When we care the little things matter, we go the extra mile, we take ownership. Caring is hard. It saps our energy, it works our self-esteem, and holds us accountable.

Caring also is rewarding. It gives us a sense of accomplishment. It tells people who we are and what we focus on. Caring creates followers and builds leaders. Caring is a key part of success.

Caring is a lot harder than not caring Not caring is easy. It absolves us from ownership and responsibility. It allows us to make our issues other peoples problems. When we don’t care we avoid accountability. When we don’t care the outcome doesn’t matter. Not caring doesn’t make a difference.

Care about what you do. It makes a difference.

If you don’t care about what you do or the people you do it with, do everyone a favor and care about doing something else.

Even that will make a difference.

My Themes

I wish there were some type of calendar that allowed me too track daily activities on my blog.

I’ve determined my themes for 2010 and I’d like to chart my progress here if there were an easy way to do it.

Rather than have a set of specific goals, I wanted to have something that was broader and more encompassing. Chris Brogan’s post here and Gretchen Rubin’s “The Happiness Project were the biggest influences on me in choosing to focus on themes rather than specific goals. I’m excited, I’ve got some good themes for me.

I’ve picked 4 themes for 2010. I chose them based on what I thought would give me the greatest pleasure and most success for 2010.

The themes are:

  1. Complete/Finish
  2. Fun
  3. Grow/Learn
  4. Organize

Complete/Finish – Each day I need to make sure I finish big. I need to finish. I can have a tendency to put things off, especially the mundane or boring. In the first week, it’s been very liberating. I’m finishing more things, therefore waking up with less crap from the day before.

Fun – If I’m not paying attention, I will spend the entire day sitting in front of this computer. I want to get out more often. I want to do things that move my mind and body from work and more. Each day I take at least, (I mean at least) an hour to go do something competly different. My girls are loving this part of it. So far we’ve gone bowling, swimming at a water park, to a kids gym and more. I’m also looking forward to using this theme to spend more time with my buddies.

Grow/Learn – I love learning new stuff. Asking “why?” is a past time for me. Each day I want to learn something new. I need to watch a product demo, read a new book, do some research etc. This goal is all about personal development.

Organize – I tend to get lazy. I don’t do “to do” lists. I let my email box get cluttered. I don’t always take the few extra steps needed to put things were they belong. I’m struggling a little with this one. It’s not always obvious to me what to organize, but I’m looking for little ways to get things more organized each day.

At the end of each day I mark a calendar with a check or an X next to each theme. It’s been pretty cool so far. I definately notice a difference in my day when I have more checks than X’s. I’ll be real curious to the results of a year of checks.

Checks equals a great year.

What are you doing to make 2010 your year?

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If You Want it, Go Get It

I’ve always been a Will Smith fan. His ability to move from an 80’s rapper, to a 90’s sitcom star, to mega movie star has always impressed me. After watching this it won’t seem so surprising anymore.

Will’s philosophy-

-Be willing to die for what you believe in
-Where you are is not where you have to be
-Become something greater
-There is no easy way
-Don’t set out to build a wall; lay one perfect brick everyday
-Make a difference; the world needs to be a better place because you were in it
-Represent an idea
-Create whatever you want to create
-Believe; there is no reason for a “plan b” it just gets in the way of “plan a”
-Don’t be a realist. Be unrealistic
-Make a choice; DECIDE!
-Focus, be obsessive
-Protect your dream
-Don’t let anyone tell you, you can’t do something
-You want something? Go get it, PERIOD!

I Suck!

I suck at a lot of things:

I’m easily distracted
I’m terrible with minutia and details
I can be terse
I’m terrible at time management
I work in spurts
I don’t like to be told what to do
I am disorganized
I will ignore the little things
I expect people to keep up with me and offer little information
I suck at follow through
I can quit on ideas and people too quickly
I can be resistant to learning when I don’t like something
I suck at writing and have terrible grammar, thank goodness for spell check
I suck at a whole lot more of things.

What I don’t suck at is knowing I suck and it keeps me from sucking at even more things. Knowing I suck allows me to get better at the things I suck at.

No one is good at everything. We all suck at a lot of things. The key is to know.

What do you suck at?

It’s No Longer Good to Be Anonymous

anonymousFor most of history, anonymity was the goal, especially in the U.S. Americans love their privacy. We have taken pain staking efforts to protect our right to privacy. The idea that people could know things about us, without our consent goes against everything we’ve stood for. For the entire 20th century Americans, and I suspect most of the world, tried their best to control what people could know about them. Much was done to limit personal information, for fear that too much information in the hands of others could be used against us.

In George Orwell’s classic book 1984, Big Brother learns of Winston’s fear of rats and makes him betray Julia, the woman he loves, by threatening him with rats.

The door opened again. A guard came in, carrying something made of wire, a box or basket of some kind. He set it down on the further table. Because of the position in which O’Brien was standing. Winston could not see what the thing was.

” The worst thing in the world “, said O’Brien, ” varies from individual to individual. It may be burial alive, or death by fire, or by drowning, or by impalement, or fifty other deaths. There are cases where it is some quite trivial thing, not even fatal.”

He had moved a little to one side, so that Winston had a better view of the thing on the table. It was an oblong wire cage with a handle on top for carrying it by. Fixed to the front of it was something that looked like a fencing mask, with the concave side outwards. Although it was three or four metres away from him, he could see that the cage was divided lengthways into two compartments, and that there was some kind of creature in each. They were rats.

” In your case “, said O’Brien, ” the worst thing in the world happens to be rats.”

Winston was petrified of rats. Big Brother knew this and used the information to control him. For most of our existence we’ve felt this way and Orwell’s scene brilliantly portrayed those fears by highlighting the most extreme examples of private information being exposed. Our country was founded on the idea that governments were corrupt and that our right to privacy was paramount to our protection. (There is still debate in the legal world on weather there truly is a “right” to privacy and whether or not it is protected by the 14th amendment.) But despite our history, privacy will not be our legacy. Anonymity is quickly becoming a liability not an asset.

Despite the best intentions and vision of our forefathers and Orwell, they could never have seen the Internet. The internet is creating a world and a culture where being invisible will make people just that invisible.

As more and more people join social networks. As sites like Twitter, Facebook, LinkedIn grow in popularity, they are being embedded into our daily lives. Not for entertainment but as part of day to day social and work routines. We are embedding these sites and others into our lives, and our work. We are beginning to rely on social media for our news, for our jobs, and for our relationships. The utility of social networks is growing and growing fast. This mass rush to join and use social networks is creating an interesting conflict; private vs. public and private is going to lose.

With more and more people available on line, via Facebook, LinkedIn, Blogs, Twitter, Beebo, etc. It is becoming common place to Google someone before engaging them. People are Googling each other before going on dates. Recruiters and employers are searching LinkedIn before they reach out about job openings. College admissions are reading Facebook and Myspace pages during the admissions process. Blogs are creating new industry leaders and experts. The number of followers a person has is beginning to have credibility. We are beginning to rely on the information we get about each other before we make decisions or engage one another. And if we can’t find information online, if someone doesn’t have some sort of online presence we dismiss them. Being invisible is beginning to have a cost, a big cost.

Moving forward, holding on to your information, tightly controlling what and when people can learn about you will put you at a decided disadvantage. The need to protect ourselves from the Government and misuse of information is quickly being usurped by the benefits and need to promote ourselves in order to compete. Our efforts need to move from protecting our privacy, to managing our privacy. The focus now needs to be on developing a strategy for our personal brand. We now have to learn self-promotion. We have to learn what information to share, how often, and in what channels. We have to be able to consciously share publicly about ourselves, who we are and the value we bring. We have to learn how to build and manage our personal brands by divulging our personal information. We are moving into an era where personal brand is as important as corporate brands. It won’t be OK not to have a brand. It won’t be OK to be anonymous.

Anonymity had its purpose and it’s place. But things are changing. Today and even more so in the not so distant future, anonymity will mean invisible, literally, and nothing good will good come from not being seen.

Knowing When to Say No

funny-flowerVery early in my career, one of my best friends said something to me.

He said; “Keenan, your an opportunist. That’s what makes you so good.”

My buddy was right, I am an opportunist. It may have been what’s made me good, but it’s also been my achilles heel. Early in my career, everything was an opportunity. I could see the benefit, the upside, the angle, the opportunity in almost everything in front of me. Like an over zealous Labrador puppy I would zero in on every opportunity and pursue them until I got them. This drive and ability to see opportunity served me well early in my career.

As my career moved a long a funny thing began to happen. This skill or trait of mine began to cause me problems. As the opportunities became more complex, with higher stakes, I began to fail more often. I would waste time chasing and at times catching opportunities that weren’t worth the effort. My naivete would get the best of me and although I would see great opportunities I would be ill equipped to capitalize on them. I would miss the risk. I would underestimate the effort. I would miscalculate the return. My greatest skill was now getting in the way.

As time has passed I’ve come to see why. The skill is not seeing the opportunity in everything, it’s being able to see the right opportunities among all the opportunities. Seeing the opportunities is the skill, choosing the right opportunities is the talent.

I was recently approached by a recruiter who represented one of our competitors about a significant position. After a short call with the recruiter, I expressed my interest. The opportunist in me took over. I could see tons of opportunity for my career, my bank account, and my personal development. As we ended the call the recruiter agreed to send me more information on the position and we were going to talk once I had a chance to read.

As I read the information, it occurred to me. This isn’t an opportunity for me. Although there were some opportunities, overall it wasn’t an opportunity. The competitor is a distant 4th in our space. Their North American revenue is less than 50% of my current companies. Our industry is expected to decline or stay flat over the next 3 years. Powerful new competitors such as Microsoft are entering the space and are a real threat to the legacy players. In my current position, I have never lost to this competitor. I don’t think this company can achieve a leadership position in our space.

Five years ago, I would have fought tooth and nail for this position. I would have done everything to get it. I would have zeroed in on the opportunities with tunnel vision and ignored, or justified the negatives. Today, I see it differently. I don’t want to work for the #4 or #5 company in our space. Our space is going through tremendous change. Enterprise communication is changing rapidly. Going to work with a back of the pack legacy company is not an opportunity. It’s a risk. My team would have to work twice as hard to compete. Recruiting top talent would be a huge challenge. Retention would also be a challenge. These and other challenges are amplified when you aren’t the leaders in your industry. And all of these things make the job that much more difficult. I don’t want to work for a company that isn’t positioned well to compete with the new competitors. I want to work were to work there is an opportunity to win. Therefore, I graciously declined moving forward.

Being an opportunist is great, you see thing others don’t. However the key is to see the RIGHT opportunities and until you do, know when to say no.

What Really Motivates Sales People

You hear it all the time, Sales people are “coin operated”. Sales people are motivated by money. I’ve meet managers often who look for sales people motivated by money. They say; get your sales people spending, buying those new cars, and big houses. Get them hooked, and you’ll keep them motivated. I don’t buy this and never have. I WON’T hire a money motivated sales person or manager.

Money doesn’t motivate me and I won’t hire someone is motivated by money. Money is an incentive and shouldn’t be a motivator. Anyone who is motivated by money can only go so far. Tiger Woods wouldn’t be Tiger if he is motivated by money. He has more money than he can spend in a lifetime, literally. Tiger is motivated by accomplishment, desire to the best ever, and the challenge of cementing his legacy. Successful people aren’t motivated by money.

In a recent post, I asked what motivates sales people and shared what it is about selling that motivates me. The post created a lot of discussion on LinkedIn (if you can’t see because you are not a member of this group I’m sorry, but feel free to join. I’m hoping Disqus can find a way to bring those comments in as well.) Based on the discussion my assessment is fairly accurate. It’s not money. Rewards was a common theme. I think rewards is more about recognition than money. Only two people said money, the rest talked about accomplishment. Here are a couple of comments from the discussion.

“pat on back and recognition” - Raj Peesa

“Being able to accomplish a breakthrough sale and being seeing as someone who can achieve the impossible for others is my motivation. Money is nice but self-satisfaction, and peer recongnition, is the inner motivators. Of course a nice dollar bonus makes it easier to celebrate my success.” -Rich Delaney

“Great article, the chance to be a fixer and enhance the customer’s life is a great thrill. When all cylinders fire, there is no better feeling!” -Tom Tompson

“Thought provoking article. Often we assume that money is the great motivator, even when we know that for ourselves that is not true. For me, it’s recognition. A pat on the back, or a “job well done!” sends me back into the trenches smiling every time.”Valerie Thomison

Money motivates few people. Despite common misconceptions, sales people are not motivated by money. They, like others, are driven by accomplishment, self-actualization, challenges and recognition.

A perfect example is the introduction and proliferation of crowdsourcing which is proving that money is an incentive and not a motivator. People in many different areas give their time and knowledge for free for a chance to participate in something bigger than them, whether it be Wikkipedia, or IStockPhoto. Money incents behavior, it steers us in one direction or another however it doesn’t motivate us to keep going. Money is an incentive not a motivator.

What Motivates You?

Sales is a grind. It will get to the best of the best. The best however, have a secret motivation that keeps them going.

What keeps you going? What get’s you excited? What drives you? What pushes you to stay at the top of your game? What get’s you over the no’s? What moves you past the product failures, or implementation mishaps? What makes you want to work till midnight in order to close the deal? What is it that pushes you to spend hours researching alternative solutions? What motivates you?

For me it’s the problem. I see every sales opportunity as something to fix. I see someone who isn’t happy with their current situation. They’re not as competitive as they would like to be. They are spending more money than they want to. Their people are burning countless hours on unnecessary tasks. They want more of something, less of something or they want something and they just don’t know what it is. To me, every sale is a problem looking to be fixed. Fixing problems is what I do. I was the kid who loved the corny logic riddles that were so popular. I dig the creativity required to solve problems. I thrive on the fix!

Great sales people are motivated by something unique. They are driven by something that comes from inside. That something is the core to their success and they know it.

What motivates you?

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