Keenan 411

It’s No Longer Good to Be Anonymous

anonymousFor most of history, anonymity was the goal, especially in the U.S. Americans love their privacy. We have taken pain staking efforts to protect our right to privacy. The idea that people could know things about us, without our consent goes against everything we’ve stood for. For the entire 20th century Americans, and I suspect most of the world, tried their best to control what people could know about them. Much was done to limit personal information, for fear that too much information in the hands of others could be used against us.

In George Orwell’s classic book 1984, Big Brother learns of Winston’s fear of rats and makes him betray Julia, the woman he loves, by threatening him with rats.

The door opened again. A guard came in, carrying something made of wire, a box or basket of some kind. He set it down on the further table. Because of the position in which O’Brien was standing. Winston could not see what the thing was.

” The worst thing in the world “, said O’Brien, ” varies from individual to individual. It may be burial alive, or death by fire, or by drowning, or by impalement, or fifty other deaths. There are cases where it is some quite trivial thing, not even fatal.”

He had moved a little to one side, so that Winston had a better view of the thing on the table. It was an oblong wire cage with a handle on top for carrying it by. Fixed to the front of it was something that looked like a fencing mask, with the concave side outwards. Although it was three or four metres away from him, he could see that the cage was divided lengthways into two compartments, and that there was some kind of creature in each. They were rats.

” In your case “, said O’Brien, ” the worst thing in the world happens to be rats.”

Winston was petrified of rats. Big Brother knew this and used the information to control him. For most of our existence we’ve felt this way and Orwell’s scene brilliantly portrayed those fears by highlighting the most extreme examples of private information being exposed. Our country was founded on the idea that governments were corrupt and that our right to privacy was paramount to our protection. (There is still debate in the legal world on weather there truly is a “right” to privacy and whether or not it is protected by the 14th amendment.) But despite our history, privacy will not be our legacy. Anonymity is quickly becoming a liability not an asset.

Despite the best intentions and vision of our forefathers and Orwell, they could never have seen the Internet. The internet is creating a world and a culture where being invisible will make people just that invisible.

As more and more people join social networks. As sites like Twitter, Facebook, LinkedIn grow in popularity, they are being embedded into our daily lives. Not for entertainment but as part of day to day social and work routines. We are embedding these sites and others into our lives, and our work. We are beginning to rely on social media for our news, for our jobs, and for our relationships. The utility of social networks is growing and growing fast. This mass rush to join and use social networks is creating an interesting conflict; private vs. public and private is going to lose.

With more and more people available on line, via Facebook, LinkedIn, Blogs, Twitter, Beebo, etc. It is becoming common place to Google someone before engaging them. People are Googling each other before going on dates. Recruiters and employers are searching LinkedIn before they reach out about job openings. College admissions are reading Facebook and Myspace pages during the admissions process. Blogs are creating new industry leaders and experts. The number of followers a person has is beginning to have credibility. We are beginning to rely on the information we get about each other before we make decisions or engage one another. And if we can’t find information online, if someone doesn’t have some sort of online presence we dismiss them. Being invisible is beginning to have a cost, a big cost.

Moving forward, holding on to your information, tightly controlling what and when people can learn about you will put you at a decided disadvantage. The need to protect ourselves from the Government and misuse of information is quickly being usurped by the benefits and need to promote ourselves in order to compete. Our efforts need to move from protecting our privacy, to managing our privacy. The focus now needs to be on developing a strategy for our personal brand. We now have to learn self-promotion. We have to learn what information to share, how often, and in what channels. We have to be able to consciously share publicly about ourselves, who we are and the value we bring. We have to learn how to build and manage our personal brands by divulging our personal information. We are moving into an era where personal brand is as important as corporate brands. It won’t be OK not to have a brand. It won’t be OK to be anonymous.

Anonymity had its purpose and it’s place. But things are changing. Today and even more so in the not so distant future, anonymity will mean invisible, literally, and nothing good will good come from not being seen.

Death of The Resume

hiring-241x300 Scarcity of information is what started resumes. An employer, looking for a new employee needed something to determine their qualifications. They needed this because there was no other way to get it. Information about potential employees was controlled by the applicant. It’s a nifty little dance we’ve all become acquainted with. You give the information that best “sells” you. You carefully craft a document, outlining your strengths, accomplishments, and objectives. You determined what the new employer sees, consciously leaving out information that could hurt you. The employer then culls through all the resumes looking for key words, and specific experience. The dance continues as employers have interviews trying extrapolate what you know, how you do your job and the extent of your capabilities. The dance has been created because of lack of information and the fact that we, the applicant, control it.

I think the dance is coming to an end or at the very least changing. As more and more people come online it is easier to learn more about them. I see a world where if you don’t have an online presence you won’t even be considered for opportunities. We are moving from a resume on paper to a dynamic or living resume played out online. Employers won’t be patient receiving resumes from potential employees controlling what information they see, when they have candidates who actively blog about their profession, can be found expressing their ideas and positions in groups on LinkedIn, in forums and in blog comments. Employers will be able to follow and engage potential candidates by participating in industry specific groups, networks and forums. Employers will get a view into who is respected in the group, who’s opinions, ideas, and perspectives are valued. They will get visibility into candidates philosophies, approaches to their career, their depth of industry knowledge and more. Employers will know a lot more about a candidate before they even reach out to them.

If you read this blog, you know what I think about sales. I’ve written about the sales process and what I think it looks like and how to manage it. I have shared my views on what makes a great sales person vs. what makes a good sales person. I’ve talked about motivation and sales leadership. I’ve given my two cents on negotiation. Any employer can look at this blog and quickly figure out how I think, how I go about my job and the kind of sales executive I would make. Through my LinkedIn page they can see my relative experience as well as my blog posts, what books I’m reading and have read who I’m connected to and what LinkedIn groups I belong to. They can join those groups and view my participation. What discussions I respond to, what discussions I start, what I say in my responses and more. Employers can follow me on Twitter and evaluate what I say, what links I share and who follows me. If you read my blog, check me out on LinkedIN and follow my on Twitter, there is no need for my resume. There is nothing it can give you that you don’t already know.

For years resumes were small windows, controlled by applicants, into their world. Resumes are tightly controlled documents providing employers with high-powered snippets of who the applicants are and what they did. In most cases, I think resumes are more about what people don’t say rather than what they do say. As social media becomes a core element in our lives, the resume will no longer have role. Employers and recruiters will not tolerate a narrow expression of who we are controlled by us in a single sheet of paper. If a trail of who we are, what we do, how we do it, and why we do it can’t be found online, employers just won’t listen.

As an employer, I know I won’t.

You Don’t Call, You Don’t Write?

When is the last time your wrote a hand written note? Do you remember the last time you sent a letter? For many, it’s been a longtime. If you’re under 25, you probably don’t know what a stamp is.

How often do you talk on the phone? Is it more or less? If you don’t include your friends or family how often do you talk on the phone? Do you email, chat and Twitter? What about at work? What communication tools do you use and how often do you use them? nophone

Last month my daughter sent me a Facebook note wishing me a Happy Birthday. She did the same thing for her little sister; who by the way is only 2, she wasn’t going to see it. I’m now getting texts from friends I haven’t seen in a while. The calling has stopped. It’s just 140 character texts saying hello. At work we use Yammer, IM, Email video and the phone. The phone is used mostly for conference calls. Most of the communication at work is now email, of which I get 100′s a day and IM. I still get calls. However, they are just part of a bigger communication picture. Things are changing.

We are no longer a voice centric world. As the phone killed letter writing as a communication method, the internet and it’s new slew of tools is minimizing voice. Voice will never go away, but it is quickly becoming only one of many ways to communicate.

This change is creating opportunity. As large communication companies continue to focus on voice, creative competitors are rolling out alternatives, exploiting this cultural shift to digital communication. The I-Phone and the Blackberry arguably the two most disruptive communication devices in the mobile space are winning because they don’t focus on voice. They’re winning because of data. In a very unscientific poll, I found that BB and I-Phone owners use their phones 80% of the time for data and 20% of the time for voice. Where traditional mobile phone owners use their phones only 25% for data and 75% for voice. (data being email, twitter clients, IM etc) There are fewer traditional mobile phone users each year. The traditional mobile device manufacturers missed an opportunity. By focusing on voice, viable competitors were created and businesses lost. Motorola is a perfect example.

The way we communicate is changing. It’s creating tremendous opportunity. I’d like to see more. Companies like Socialcast, SocialText, Twitter and Facebook are changing the game again. What will our communication tools look like in 1 year from now, 5, years, 10, years?

What do you think? I want to know, are there any new communication tools you like?

Pizza or Paella?

I saw this commercial for Verizon’s Hub phone today . . . are you kidding me?

There are so many things wrong with this message:

1) Where is the appreciation and respect for mom and her efforts in the kitchen
2) Who thinks it OK for a kid to talk to their mother like that
3) What in the world is mom thinking ordering Pizza after being disrespected

Marketing influences our culture, it creates trends, and influences styles. Marketing is all about influence. It influences our outlook, buying habits, perspectives, needs, wants and ideas.

Marketing is also a representation of who we are! It represents how we think, our values and our behaviors. Marketing provides a brilliant window into the times in which they are created. Watch a commercial in the 50′s, it doesn’t take too long to identify the distinct roles of men, the breadwinners, and women, the homemakers. In the 70′s a more relaxed, free flowing society is clearly evident in the commercials.

Marketing has a clear influence on our society, but it is also a definitive reflection of our society and we may not always like what we see.

How does this play out in your house, Pizza or Paella?

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