Keenan 411

Jim Keenan is a Senior Sales Executive, Enterprise 2.0/Web 2.0 Connector, an Entrepreneur still trying to get it right, and a PSIA Certified Ski Instructor for Vail Resorts. Husband to Big E and father to four great kids. In a nut shell, I'm a Sales Guy. Life is good!

IPhone Experiment Results

My IPhone experiment is over. I’m writing this update from my Mac. That pretty much tells the story.

My MacBook shit the bed a week ago, just before I left on a week long trip. I couldn’t get it fixed before I left, so I had to use my IPhone for everything.

For context, I didn’t have to use my phone for VPN purposes, or to tap into any corporate ERP applications, other than Exchange.

What I did use the phone for was all my social interactions, Twitter, LinkedIn, email, blogging, (posting and commenting), email, and surfing the web.

The results of the experiment are pretty simple. The IPhone is a GREAT mobile device; literally. It’s a great augment for a desktop or laptop. It’s not a replacement. It did everything I needed it to. It just took 2 to 3 times longer to do it. There was an app for everything. I blogged using WordPress’s app. I took notes and saved info using Evernote. The Facebook, LinkedIn, and TweetDeck apps were great. Besides loading times, they were as easy, if not easier than the desktop apps. I used IPhone’s Safari browser for the web. It was SLOW! It was definitely a deterrent to browsing. Also, I desperately want to see plug-in’s for mobile safari or a browser alternative.

I used a couple of other social services, like BizSugar who don’t have an IPhone app. Using them without a mobile app was painful. Note to internet services, build a mobile application quickly, very quickly.

At the end of the day I was able to do what I do on my laptop. It slowed me down. It took me out of my rhythm. I had to change my processes. But, I was able to do everything I needed.

I missed my laptop. That is for sure. The plus, I am now better with the IPhone keypad AND like a good Swiss army knife, if I ever lose my laptop again, I know I can survive with my IPhone.

Afterthought-

What does this mean for the I-Pad? Will it close the gap?

Reblog this post [with Zemanta]

A Day Without Social Media

Yesterday I was off the grid. I didn’t post to this blog. I didn’t have my Tweet stream up. I didn’t read any blogs. I didn’t visit Facebook, or LinkedIn. I didn’t check in anywhere using Foursquare; that’s probably because I sat at my desk all day. I was off the grid for pretty much the entire day. (OK, I did tweet twice)

Being off the grid was strange. I definitely noticed a difference. My day was less interrupted, more focused, and in many ways more productive.

I usually start my morning reading my RSS reader. I then check my Twitter stream and then do a blog post. Throughout the day I follow my Twitter stream, retweet good sales posts and tweets I like as well as keep up on events of the day. I get much of my news from Twitter. At the end of the day, I check Facebook, add a quote or good story to my Tumblr page and read some more blog links I liked.

Being on the grid, helps me stay connected and keeps me informed. I like the flow of information, the relationships and discoveries being online creates.

Despite how much I enjoy being connected and all the benefits it provides, something strange happened in my one day sabbatical. I was more focused. There were fewer distractions. I didn’t feel the stress to deliver good content. I didn’t feel the pressure to share or to “give”. Being online is as much about sharing and giving as it is about getting. It’s what’s best about being online. However, yesterday, for me, I learned it can create a lot of pressure and distractions.

One day off the grid was a relief. It was focused on one thing. I got more done. It was nice.

Despite the relief from my one day sabbatical, I missed being online. I enjoy it.

In the future, I think I will take more days of “the grid”. They are good recharge moments. However, the next one won’t be because of a big project deadline. I’ll do it just because. It sounds nice.

Reblog this post [with Zemanta]

Revelation vs Resolution

Everyone is looking forward, making New Years resolutions and planning for 2010. It is the thing to do. I am too. But, as I’m looking forward, I couldn’t help but pause and take a look back. I wondered; was there anything different, unique for me about 2009. The obvious came to mind. I started this blog, my girls had a number of firsts, the economy was rough, but as I thought about it, it occurred to me; 2009 did have a very unique element to it. I made more friends online than I made offline. My network grew.

I have always been a big fan of networking. I believe there is tremendous value in engaging and knowing lots of different people. I have gotten most of my jobs, started businesses, hired employees, acquired new customers, and more all from my network. Despite, my appreciation of networks, over the past few years, mine has suffered a little. I’ve moved, gotten married, had kids, started a new job, and work out of the house. None of these things are conducive to building or managing a network, especially working from home.

In 2009 my network grew. Not in the traditional sense, by handshake and physical meeting, but online.

Twitter, Facebook, and this blog have been instrumental in introducing me to new people. These aren’t just fans or followers, but people I respect for their knowledge, people I enjoy for their person and people who have been helpful. The experience in meeting these people has been no different than meeting people offline. The fact that I’ve never met them in person has had no impact on the value of the relationship.

I’ve really enjoyed getting to know these people. They are making a real impact in my life. I’m working with some. I’m collaborating on sales efforts with others. I’ve assisted others in selling and promoting their products. It’s just like my offline network.

My network grew in 2009. Not in the traditional way, but in a new way.

I don’t think this is an anomaly, I suspect next year my online network will be even bigger, not only for me but everyone online and this is a great thing.

Did your network grow in 2009?

Reblog this post [with Zemanta]

Don’t Follow Me on Twitter

I have 884 Twitter followers as I write this. It’s not a lot, but it’s not a few. I have a very active and engaged Twitter following. They are good peeps. Thanks all!

I follow 324 people. That’s not a lot either. But, it’s a 324 people who have impressed me with their tweets and their online engagement.

I use Twitter for information and to build relationships. Relationships and information are how I determine who to follow, who to RT and who to engage. I don’t fish for followers. I don’t follow people in hopes they follow back.

When someone follows me, I check out their profile, read their recent tweets, check out their bio and their blog and then determine if I want to follow them back. It’s pretty simple.

Lately, somethings been happening that is bugging me. I’ve been getting followed a lot and when I go check out their profile they are no longer following me. There have been times where I liked someone, and followed them back, only to have them have to refollow me, because they stopped following me after they started following me. I don’t like when people manipulate the system like this. It is in authentic.

In social media, authenticity is everything. Trust is paramount. I don’t trust anyone who appears inauthentic. Baiting me to follow you is inauthentic.

Don’t follow me unless you like my tweets, you like this blog, or you find me engaging. I don’t need my email cluttered with follower bait.

I’ll follow you if you tweet good stuff, and are engaging; whether you follow me or not. To me it’s not about the follow, it’s about the engagement and that’s authentic.

Reblog this post [with Zemanta]

Knowing You Rather Than Learning About You

They way we hire people is to learn about them. We read their resume, we interview them, we check their references. Normally, we don’t know the people we hire. The hiring process is a learning process.

Social media is changing this. We are going to hire people we know. We’ll know them because we will follow them on Twitter. They will be fans of Facebook. They will be in our LinkedIn groups. We will engage the people we hire long before we need to hire them.

Learning about people is how we used to do it. We didn’t have a way to meet or engage them before. Today and in the future we will know the people we hire. Social Media allows us to interact with the people in our industry, our competitors, our customers and community experts. We’ll talk to them, read their links, and ask their opinions. When the time comes we’ll already know exactly who we want to hire and they’ll know us.

Would you hire someone you didn’t know if you didn’t have to?

How Long Before Someone Dies on Twitter

Facebook, Twitter, LinkedIn, Myspace, Blogging, and more have us all sharing more and more information. We’re sharing what we had for dinner, what we think about our job, who we’re dating and more.

Soon someone diagnosed with a terminal illness will share their experience dying on Twitter, using it to share the emotional journey? I can see the #hashtag being something like #withdignity, or #noregrets. I imagine the person Tweeting their treatment experiences, their thoughts and emotions around family and friends and to some extent their inner thoughts about what it’s like to know you are going to die.

Dr. Randy Pausch author of the Last Lecture shared his experience of being faced with a terminal illness. His Last Lecture gained instant internet popularity and his appearance on Oprah launched him into a world wide celebrity. His experience reminded us all how valuable life is and helped us all focus on what we have, not what we don’t. It’s not inconceivable to think people would be drawn to a Twitter version of this.

A recent study said Twitter and other social media users could “become ‘indifferent to human suffering’ because they never get time to reflect and fully experience emotions about other people’s feelings.” I’m not so sure. Under the right circumstances,I think it just may have the opposite effect.

Dying has traditionally been a private thing. The death journey is usually experienced for the first time in adulthood when a parent begins to suffer from old age. Death as a journey has traditionally been something we have avoided and therefore something we rarely have the opportunity to learn from.

Death is inevitable. Experiencing death in a positive way could re-shape our perspectives on life. It could have tremendous impact on the decisions we make and how we treat each other.

Millions of people’s lives were affected by Dr. Paush tragedy. Someone is going to die on Twitter someday and it may actually be a special thing.

Someone will also get Married, Divorced, Have a Baby, and more all on Twitter and we will all be the better for it.

UPDATE: via Twitter “@geechee_girl several people have already died on twitter, visibly and painfully, after suffering cancer, etc” She also let me know that @pistachio built her following by sharing every bit of her divorce. It’s going to be interesting to see more of this with even greater traction.

All The Noise!!!

I’m wondering if Twitter is becoming too noisy. I’ve noticed over the past few weeks my mentions have gone up big time. Yet, my blog visits have stayed flat.

The increase in mentions have been mostly links to my blog posts. You’d think, more mentions, more visits; not so much.

Twitters numbers are down for the month of October by 2.11%. I know that almost every Twitter user, uses a third party app to Tweet, but I have to ask the question. Is something going on?

There is no question about it. Twitter is loud. I’m wondering, is it getting too loud? Are people starting to tune out the noise? Are we ignoring the links? Tim Young CEO of SocialCast calls the excessive use of linking on Twitter, link carpet bombing and link vomit. Is he right?

Mentions up, followers up, blog views flat. Is Twitter slipping? Is just getting too loud? What do you think?

The Healing Power of Your Social Graph

Sarah Cortes lay on a rock, unable to move and speak. When she hit the water, she knew something was wrong. The sharp pain that ran up her spine, was not a good sign. She felt comfortable she could navigate the 50 foot cliff jump, but once she hit the water confidence quickly turned to fear. Able to slowly swim to shore and drag herself onto a rock, Sara lay there waiting for paramedics.

An hour later she arrived in an enormous trauma center. After several tests, MRI’s, and CAT Scan’s it is determined Sarah has a fracture of V12 and surgery is recommended. Uncomfortable with the recommendation and more importantly, if surgery is the only option Sarah wanted to be in Boston near her home, Sarah requests a transfer. That is when her ordeal accelerates from bad to worse.

In an effort to defend their position and their recommendation the hospital staff begins to feed her inaccurate information, denies her access to Dr’s outside of the hospital and do everything they can to make sure she has surgery at their facility. Fearful, confused and frustrated Sarah turns to her Twitter network for help. With in 1 hour she is able to find an “accepting neurosurgeon” in Boston (the requirement to be transferred) and demands to be released. Despite finding an “accepting neurosurgeon” she still struggles to gain the hospitals support for a release and transfer.

With the help of Twitter and Text Sarah final wins her release. The result, her Boston physician determines surgery is NOT needed. The new treatment; 6 months in a brace with full mobility. Sarah barely averts an operation requiring 6 months of bed rest and total immobility.

Our online presence is an asset. I’ve said this before and will say it again. It will be the most valuable asset we will have, worth even more than our home. It will affect our offline social status, where we work, the jobs we have, the people we date and even the medical treatment we receive.

Like any asset, it is more valuable when you invest in it. Are you investing in your online presence? You should be.

Bring Back Apprenticeship

About a month ago, I had dinner with Fred Wilson of Union Square Ventures. During dinner Fred shared with me how he got into Venture Capital. He started in 1986 with Euclid Partners. He knew a lot about computers and the computer industry, they didn’t. So they brought him on. Fred worked 10 years with that firm, 10 years! He worked on a lot of good deals and made them a lot of money. What I found most interesting about his story, is Fred never became a partner with the firm. Fred didn’t benefit from any of the exists, he was strictly an employee. What Fred did get from his 10 year investment was the education of a lifetime. He got an apprenticeship. A very valuable one.

Fred is now Sr. Partner and founder of Union Square Ventures (His second Firm, as he founded Flatiron Ventures in 1996.) Union Square has an impressive portfolio that includes Twitter, FourSquare, Disqus and Outside.in. Fred has also had some impressive exists, including Geocities. If you follow Fred on Twitter you know he has over 30,000 followers. His blog has over 50,000 subscribers and he blogs often about his experiences at Euclid and how they have helped him today. Fred has been quoted or referenced in a number of mainstream media including; Time Magazine, Newsweek and the New York Times. Fred has become somewhat of a celebrity in the VC and Social Media world. Yet, all this didn’t just happen because Fred put up a V.C. shingle. It happened because of his apprenticeship.

Apprenticeship seems to have gone the way of the dinosaur. A right of passage for many skilled laborer positions, the apprenticeship was the way many became experts in their craft. They would spend years studying under Masters and come out the other side Journeymen and then become Masters themselves. I love this practice. We need more of it. I would love to see apprenticeships for Venture Capital. I think many of the finance professions would benefit including, hedge-fund management, Private Equity firms and others. I would like to see technology apprenticeship for certain verticals, like medical, bio-tech, and communications. As our world becomes more and more complex, and more and more specialized, apprenticeships can add tremendous value.

Apprenticeships do more than teach a craft. They provide real world experience to the ups and downs of an industry. They allow industry secrets and nuances to be passed on. They create life lessons for the apprentice. They establish relationships. Principles, values and experiences are kept alive, as each generation gives to the next. Apprenticeships create entree into complex worlds.

Unfortunately, few seem to have the patience for an apprenticeship. The experienced don’t have the time to mentor and teach. The up and comers are too impatient and short sighted to “pay their dues.” I can’t imagine too many young people who would be willing to work for ten years for salary only, as Fred did, without becoming a partner. It’s unfortunate. There is a lot to be gained by both parties.

Becoming great at something takes time. It takes failure. It takes experience. It takes mentors. It takes support. It takes mistakes. Apprenticeship allows all this to happen and more. An apprenticeship is an investment on both sides and if done well, it’s one with huge returns for everyone. The apprenticeship needs a second wind. It needs new life. Like investment in companies, investment in people has just as big returns, and sometimes even bigger.

Fred’s first start-up investment was Fred Wilson Inc. He invested the first 10 years of his career in that property. I would say it is one of his best investments to date.

Are there some great apprentice programs you know about? I would love to hear about them. Share in the comments and I will update this post and help spread the word.

If you’re a VC reading this and have an apprenticeship program, I know a highly skilled Sr. Executive Sales Leader willing to make a change. :)

CORRECTION: Fred did eventually become partner, but left before a big payday.

It’s No Longer Good to Be Anonymous

anonymousFor most of history, anonymity was the goal, especially in the U.S. Americans love their privacy. We have taken pain staking efforts to protect our right to privacy. The idea that people could know things about us, without our consent goes against everything we’ve stood for. For the entire 20th century Americans, and I suspect most of the world, tried their best to control what people could know about them. Much was done to limit personal information, for fear that too much information in the hands of others could be used against us.

In George Orwell’s classic book 1984, Big Brother learns of Winston’s fear of rats and makes him betray Julia, the woman he loves, by threatening him with rats.

The door opened again. A guard came in, carrying something made of wire, a box or basket of some kind. He set it down on the further table. Because of the position in which O’Brien was standing. Winston could not see what the thing was.

” The worst thing in the world “, said O’Brien, ” varies from individual to individual. It may be burial alive, or death by fire, or by drowning, or by impalement, or fifty other deaths. There are cases where it is some quite trivial thing, not even fatal.”

He had moved a little to one side, so that Winston had a better view of the thing on the table. It was an oblong wire cage with a handle on top for carrying it by. Fixed to the front of it was something that looked like a fencing mask, with the concave side outwards. Although it was three or four metres away from him, he could see that the cage was divided lengthways into two compartments, and that there was some kind of creature in each. They were rats.

” In your case “, said O’Brien, ” the worst thing in the world happens to be rats.”

Winston was petrified of rats. Big Brother knew this and used the information to control him. For most of our existence we’ve felt this way and Orwell’s scene brilliantly portrayed those fears by highlighting the most extreme examples of private information being exposed. Our country was founded on the idea that governments were corrupt and that our right to privacy was paramount to our protection. (There is still debate in the legal world on weather there truly is a “right” to privacy and whether or not it is protected by the 14th amendment.) But despite our history, privacy will not be our legacy. Anonymity is quickly becoming a liability not an asset.

Despite the best intentions and vision of our forefathers and Orwell, they could never have seen the Internet. The internet is creating a world and a culture where being invisible will make people just that invisible.

As more and more people join social networks. As sites like Twitter, Facebook, LinkedIn grow in popularity, they are being embedded into our daily lives. Not for entertainment but as part of day to day social and work routines. We are embedding these sites and others into our lives, and our work. We are beginning to rely on social media for our news, for our jobs, and for our relationships. The utility of social networks is growing and growing fast. This mass rush to join and use social networks is creating an interesting conflict; private vs. public and private is going to lose.

With more and more people available on line, via Facebook, LinkedIn, Blogs, Twitter, Beebo, etc. It is becoming common place to Google someone before engaging them. People are Googling each other before going on dates. Recruiters and employers are searching LinkedIn before they reach out about job openings. College admissions are reading Facebook and Myspace pages during the admissions process. Blogs are creating new industry leaders and experts. The number of followers a person has is beginning to have credibility. We are beginning to rely on the information we get about each other before we make decisions or engage one another. And if we can’t find information online, if someone doesn’t have some sort of online presence we dismiss them. Being invisible is beginning to have a cost, a big cost.

Moving forward, holding on to your information, tightly controlling what and when people can learn about you will put you at a decided disadvantage. The need to protect ourselves from the Government and misuse of information is quickly being usurped by the benefits and need to promote ourselves in order to compete. Our efforts need to move from protecting our privacy, to managing our privacy. The focus now needs to be on developing a strategy for our personal brand. We now have to learn self-promotion. We have to learn what information to share, how often, and in what channels. We have to be able to consciously share publicly about ourselves, who we are and the value we bring. We have to learn how to build and manage our personal brands by divulging our personal information. We are moving into an era where personal brand is as important as corporate brands. It won’t be OK not to have a brand. It won’t be OK to be anonymous.

Anonymity had its purpose and it’s place. But things are changing. Today and even more so in the not so distant future, anonymity will mean invisible, literally, and nothing good will good come from not being seen.

Keep Up With Me:


Categories