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Archive for United Airlines

Broken Processes, Create Broken Promises

A few days ago I had to drive to the airport to buy an airline ticket to Cleveland. Yes, I

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The Sky Stories of Seat 10D

So I’ve decided to do a little experiment. I’ve left this notebook in the seat pocket of seat 10D on

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United Airlines and WITCE (What is the Customer’s Experience?)

One of my favorite new improvements at United Airlines are their new gate screens. United has rolled out large flat

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Reward Your Best Customers, It’ll Pay Off

My friend Seth Levine of the Foundry Group is flying to DC today. He’s flying to DC, laying over for

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Polls

Was Martin Luther King a black leader or a civil rights leader?

  • Civil Right Leader (95%, 18 Votes)
  • Black Leader (5%, 1 Votes)

Total Voters: 19

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Polls

Do you think the majority of Americans think Martin Luther King was black leader or a civil rights leader?

  • Civil Rights Leader (60%, 9 Votes)
  • Black Leader (40%, 6 Votes)

Total Voters: 15

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